Version chain scheme dopdown causes shutdown
On my laptop running Windows7 Ultimate 64-but I'm running ATIH2011 build 6696. When creating a file backup and I click on the Version chain scheme dropdown the File Backup Options screen goes blank and the application closes.
If build 6696 is out dated how come when I tell it to "check for updates" it tells me I'm running the latest version? Your web site also shows that I'm running the latest version. How about having someone that knows what they are doing post a valid answer to my problem?
So if your version is the latest, you have to collect the application dump. (actual link is http://kb.acronis.com/content/2192 because the process crashed, not hung)
When I try to do a Dump I get he following error in a Dump Process dialog; "The operation could not be completed. Access is denied" I tried running TIH2011 in admin mode and when I click on the Version Chain dropdown arrow, the dropdown opens and rapidly closes.
Hello Bob,
Thank you for the follow-up.
When you have the task manager running to collect the dump, either check or uncheck the "Show processes from all users" checkbox, sometimes it works one way or the other and the dump can be collected successfully.
Please let me know if you have additional questions.
Thank you.
When I follow your instructions about creating the DMP file, step 6 says to "pick the .DMP file". Why? none of the following steps use the file.
When I enter step 7, it just opened the C:\Users\Bob\AppData\Local\microsoft\windows\wer\reportarchive folder in WIndows Explorer.
In step 8 the C:\Users\Bob\AppData\Local\microsoft\windows\wer\reportarchive folder is empty.
Anything else I can try? It's been almost a month since since I heard fom you.
Hello Bob,
Thank you for replying.
I apologize for the delay.
We need the dump file in order to understand what is wrong. The fastest way to get this resolved is to contact our chat support and our support representative will be able to assist you with collecting the dump file.
If you have additional questions, please let me know.
Thank you.
How do I contact your chat support? When I go to the Support/Contact page and select Tech issues and select my software it brings me back to the same page and step 2 still grayed out.
I also noticed that when I click on the arrow in the "Version chain Scheme" dropdown that it blinks open and the closes.