Cannot uninstall or repair TI 2010

ADDITION:

I used the Acronis cleanup program since the uninstall wouldn't work.
This seemed to work as far as removal, but when I tried to reinstall TI2010 , it gives me the same error message as above in my original post and refuses to install.

So I went back and installed TI2009.
When I rebooted, I got a message saying I was using an older version and would have to boot one more time. I did. I wonder how my sytem knew that ?

Anyway, on reboot BSOD on windows startup before logon screen.

Windows repair failed to solve the issue.

I had to restore a day old image to get my system back using the 2010 recovery CD.

Now I am back where I was to begin with.

With a program that I can't uninstall or reinstall and without the ability to even use TI 2009.

I have an image before my initial upgrade to TI2010, assuming it is compatible ... but not something I really want to do as it is 15 days old.

After you uninstall 2010 using the Acronis Cleanup Utility, manually remove all files from the Temp and Temporary Internet Files folders and also from the Cookies folder. Then try 2009 once more.

Hello Howard,

Thank you for using Acronis Products

In order to solve the initial issue please do the following:

Run regedit (Start -> Run), find the key which program can’t uninstall, right-click on it -> Permissions -> Set Full control for all users.

Let us know the results.

I can modify the settings on the parent key D837A......

BUT I cannot on the subkey i n question.... access denied.

For some reason that key freed up but another "locked" key took it's place and now it is the one that can't be opened.

The original key now has a current rewrite time ... what caused it to rewrite is not clear since I doid't have access... I had taken ownership of the key... is it possible that didn't really become effective/accesible until something triggered the rewrite ?

Apart from the newly locked key and the one that was rewritten and now apparently not locked, there are 2 more keys that acronis has locked preventing me from uninstalling it's product for a total of 4 keys.

Try assigning permissions in registry by running regedt32 rather than regedit, they do behave differently.

You might also need to run regedit as an Administrator or actualy log on under the Admin account rather than an account that has Admin permissions, again I've found XP, Vista and W7 program access have different behaviour depending on how the Admin access is invoked.

Been using Registrar Registry Manager ... it actually allowed me to look at the key to validate that it was just locked and not actually corrupt.

Addition 1: I now have another key under control ... something triggered it to rewrite recently too...apparently applying my permission I have on the parent key. That leaves 2 left ... I wonder what they will do ?

Addition 2: There are 4 programs/DLL's in C:\Program Files (x86)\Common Files\Acronis\CDRecord that correspond precisely to the 4 locked keys..... one for each. This convinces me that there is no malware/virus involved in the fact of these keys being locked.

The only seeming anomaly is that under the parent key of each one are 2 subkeys .... one for version 2009 and one for version 2010 of TI.
Was one of these subekeys supposed to have been replaced or deleted or replaced during the update process ?

Without a way to delete or rewrite these 2 remaining locked keys, the Acronis 2010 TI product will have forced me to trash my windows/registry to correct this problem !!

Have you tried a Windows Restore point?

I haven't used that since relying on TI

Luckily I do have a 2009 TI image from before the upgrade to 2010.

If I have to, I can restore that... a decision I will have to make soon.

Then I have to decide whether to upgarde to 2010 again and risk the same problem again or just forget the current 2010 product as malware.

i had to do this to win7 to uninstall 2009H

click on the" start button"

click on "run"
in the dialog box type "msconfig"
when the next box opens click on "services tab"
scroll down and uncheck all the boxes that say acronis there will be 3 or 4 boxes
click on apply

click on the startup tab and make sure aconis is not there if it is uncheck it
click apply
reboot the computer **now acronis will not be starting up and maybe it will uninstall

just a thought