Acronis Online Backup Subscription Error

Hi;

I have a subscription issue with online backup from a local client. I'll give the quick skinny, so maybe someone can help.

1.) Bought a 10 pack end user license.
2.) Registered all licenses with Acronis.
3.) Downloaded and installed the EXE file onto one of my client PCs.
4.) Created a new user (email and password) @ Acronis for this user.
5.) Tried to create a backup and login.
6.) Get an error about NO subscriptions for this email.

I can't give out my email address to end users as I am an admin and they don't need to see that license info. How does one set it up for each user?
Also how as an admin can I see all the end user backups to make sure they are backing them up?

Thanks in advance, Steve