Outlook Email backups - "The last backup has failed"

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Hello All,

I am running Acronis True Image Home 2011 Update 2 build 6857 with Windows 7 SP1 x64 and Outlook 2007 (non-exchange). My PSTs are password protected.

I've attempted to backup my email several times, but ATI reports "The last backup has failed." Upon doing some searching, I found the colored alerts under the tasks may not always be updated properly, so I checked the log.

I see the process task kick off, but it never completes, fails or anything. All the log entries are within a few seconds of each other.

Letting it run for a day, doesnt result in anything. I do see a 2 Gig backup file created on the destination partition, but I have nothing to indicate the backup was complete, or sucessful.

Has anybody else encountered this before?

Thank you in advance for any assistance provided.

Best Regards

===

Please note partitions F & G are on an external eSATA drive. G (as does F), have ample free space.

Operation Microsoft Office Outlook started." 06/12/2011 12:49:35
Analyzing partition '0-0'..." 06/12/2011 12:49:59
Analyzing partition 'C:'..." 06/12/2011 12:50:00
Analyzing partition '0-0'..." 06/12/2011 12:50:01
Analyzing partition 'F:'..." 06/12/2011 12:50:01
Analyzing partition 'G:'..." 06/12/2011 12:50:02
Priority changed to High." 06/12/2011 12:50:02
Locking partition C:..." 06/12/2011 12:50:04
Create Incremental Backup Archive 06/12/2011 12:50:06
From:
My Application Settings
Compression:
Normal
Backing up to file: 06/12/2011 12:50:08
G:\My backups\Microsoft_Office_Outlook.tib

As you can see from the logs, the backup does not complete.

Di, 06/14/2011 - 18:38
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mvp

Gavin,

There have been issues with using email backup. If you have support, file a ticket. A workaround could be:
- trying when Outlook is closed,
- doing a file backup of your PST instead of a email backup (this will not include your account settings unless you include the right folders in your AppData\Roaming\Microsoft\Outlook
- maybe your PST is included in an image backup

Mi, 06/15/2011 - 05:30
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Pat,

Thank you for the reply.

Most of my attempts have been with Outlook closed. I even try rebooting the machine and attempt backing up without ANYTHING else running.

I am able to backup the PST files seperately, but it's not really how the email backup function is supposed to work.

It sucks to have to pay for a support ticket because a function of the software does not work. Doubt they refund if it is found to be a software defect...

Are there any known limitations to email backup?

Thank you,
Gavin

Do, 06/16/2011 - 16:14
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mvp

Gavin,

Acronis will probably reimburse the PPI fee if there is a bug in the software.

There have been several problems with email, and some of them got fixed. So I am not surprised you have an issue with this. I didn't track them one by one, though, so I cannot be more precise.

Do, 06/16/2011 - 17:33
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.