Nonstop backup doesn't see "B" drive
I'm using Nonstop backup on my "C" drive. I'd also like to backup my "B" drive but Nonstop backup doesn't see it as a "Source", it does see it as a "Destination". The "B" drive is a standard internal hard drive.
Is it because the drive is "B" that it assumes it's not a hard drive?
It sees it in every other instance of Acronis, just not nonstop backup.
Thank you.
You might be right. Years ago drive B was a floppy drive. Even today when Windows assigns drive letters automatically when you plug in a USB device it doesn't use B (at least I've never seen it).
Well, that might be it. Unfortunatley I'd have to reinstall all of my programs. Not going to happen! :)
Acronis does see it in other parts of the program correctly though so...
For instance I have no problem doing a normal full backup of my "B" drive. It's just nonstop backup.
I don't suppose they fix these kinds of issues?
Well, not to seem ungrateful, but I got off of the phone with support and since my purchase date is 5 days over the 30 day support they want me to pay for support. I asked"What if it's a bug and the issue isn't resolved? Do I still have to pay?" Answer "Yes {{chuckles}}"
Strange that I'd have to pay to report and help debug a bug.
They were very polite, though other than the pretty condescending chuckle.
From the following link about support:
http://forum.acronis.com/forum/18623
If the issue appears to be related to the fault in the product
If the issue is related to the technical problem in the product itself (appears to be a bug), and you've purchased PPI agreement for contacting support, we will refund the PPI.
It’s important for us to know that you do get the best qualified assistance, so we would appreciate if you could specify us the case number in the comments for this thread in case:
• You haven’t received a reply via e-mail in the specified timeframes
• You experience difficulties with communicating with support
We will investigate the problem and make sure that your request in handled in a proper way.
You can also take a look at our Customer's Hanbook for additional information.
Well that's nice to know! Thank you!
Would have been nice if they'd mentioned that on the phone. I'll give it a shot.
The only thing that worries me is if bugs that are deemed to be, so to say, 'by design' limitations (but not limitations described in user guide) and are not defects, and because of this won't be fixed can be a ground for such PPI refund.