Failed to collect archive

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I have had to replace my HD and now I am trying to restore my partition backup.
When I attempt recovery with ATIH 11, it shows me no backups.
When I browse for backup and click on the backup file stored on a USB drive, it fails with the message
"Failed to collect archive in Try & Decide session"
The error is:
0x0103000D+0x006403ED+0x000B007F+0x00040011+0x0000FFF0+0x80070002

The software is looking at the files and changing the date (to tomorrow!) but not doing anything. I had backed up and recovered successfully prior to my HD going west. Now that I need a backup, I am unable to access any of them.
There must be a solution, please help
Thanks
Gerald

Di, 08/02/2011 - 17:46
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Hello Gerald,

Thank you for your post. I will definitely help you with resolving this issue.

This error occurs if the backup files have been split and are located in different locations. Could you check if all the .tib files are located in the same folder? I would also appreciate if you could check this KB article for more information and get back to me with the results.

Let me know if you have additional questions please.

Thank you.

Mi, 08/03/2011 - 09:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Kommentare: 13

I have read (and re-read) this kb article and it has not helped.
I have a number of different backups with the same failure. Some are single file backups (e.g. partition or just My Documents) some are full, then incremental. The error message is the same for all of them.
I see that you have moved my thread from the wrong forum to its rightful home here, can you combine with the other thread in this folder, too?
Many thanks for your help so far
Gerald

Mi, 08/03/2011 - 09:59
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It has jsut occurred to me that I have been upgraded from 32-bit Windows 7 Professional to 64-bit, could this be making a difference?
Gerald

Mi, 08/03/2011 - 16:06
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Hello Gerald,

Thank you very much for your follow-up.

I do not believe this issue has to do after upgrading to a 64 bit version of Windows.

Please use the following workaround, it is possible there is some sort of corruption of Acronis backup database:

1. In the main ATIH2011 menu, right click on each backup and select to remove from the list. This will not delete the backup file itself.

2. Close the program and navigate to this folder: C:\ProgramData\Acronis\TrueImageHome\Database

3. Delete the .xml file from the Database folder.

4. Launch ATIH2011 and let our software scan for your backups again.

5. Try recovering.

If this does not help, would you be kind enough to collect this report and get back to me with it so that I can take a closer look at Acronis program logs?

Please let me know if you need additional assistance.

Thank you.

Do, 08/04/2011 - 11:07
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Right. All is now well.
I have a new hard drive, this time with 32-bit Windows 7. My technician has managed to copy the majority of my data from the dying hard drive, so all is well. I have spent a few days re-installing application software.
The work-around suggested (deleting the database) made no difference. My partition backups were still invalid and still could not be mounted.
However, my non-stop backup suddenly appeared, and I was able to recover data from it.
I am now backing up my new partition. I have validated the new backups, I now need to see if I can recover data from them.
Thanks to all who tried to help.
Gerald

Do, 08/11/2011 - 16:28
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