Backup Failure - User Name or Password

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I am using Acronis True Image Home 2011 Plus Pack. I am attempting to back up to an external USB drive, which is connected to my Linksys E3000 router. I have all necessary rights to the router and the external USB drive.

I received the following error:

"Failed to prepare data stream. Check whether the source and target partitions exist."

On opening the error log, I noted the following issues:

"Error occurred while opening the file."

"Logon failure: unknown user name or bad password"

I have had errors with Acronis accessing the external hard drive before and I had thought I had resolved them by specifying the path to the device as \\192.XXX.X.X\Path\. I also created a user name and password just for Acronis to use, which I put in the Credentials. I noted today that when I went to Backup Operations and chose to open the backup location, it had a different user name and password. I corrected them and was able to open the backup location. Acronis, though, still gave me the error message.

The usual pattern I have seen with Acronis is that I will go in, tinker with the backup settings (reselect the backup location and re-enter the user name and password), and it will work for a few days. It eventually stops working. This has plagued me AS LONG AS I HAVE USED ACRONIS SOFTWARE!!!!!

I am attaching my backup log.

I purchased Acronis software based on a very favorable review on CNET. I hope you have a solution that will work. This is going to be my last try with Acronis. If the software continues to be ineffective, I will post an adverse review and find something else.

Thanks

Fr, 08/12/2011 - 18:02
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Hello Timothy,

Thank you for your post and for reporting about the issue. I completely understand your frustration, and I'd like to help you with the matter.

Unfortunately the log doesn't indicate the exact cause of the problem, but we assume that it's related to the connectivity issues. Anyway the situation requires investigation. Could you please gather the following data? 

  1. Acronis Info from the problem machine
  2. Wireshark logs
  3. Samba logs from the router
    Samba is a networking protocol, which helps your machine to communicate with the router.
    If you have updated your router, you can use the following tool to access the router file system, and copy the log to any suitable location.
    The log is usually in the /var/log/samba/* folder
  4. smb.conf file from the router
    it should be located in the /usr/local/samba/lib/ folder

After that please submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Do, 08/18/2011 - 17:24
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