Acronis Backup & Recovery 10- Fail to run the task

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Code: 589,936(0x90070)
LineInfo: 0xD6E6B1A4069CA4CF;

Module: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the task: error occurred while trying to run the task.

Code: 591,826(0x907D2)
LineInfo: 0x9E5D09F7DA87D0C;

Message: Failed to find the file (folder) or the key (value) in the registry.

Hi Guys,

I keep getting an above error message when i try to run my backup plan. I have recreate the plan, un-installed and re-installed acronis several times to no avail. I also ran check disk, deleted all the symlink files but these didn't help either.

Please advise.

Thanks in advance.

Do, 08/18/2011 - 16:07
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Hello Sheriffo,

Thank you for finding time to report about the issue. I will be glad to help you with it. 

Unfortunately the log you've specified doesn't provide us with the exact information regarding the issue cause, and we'll need more data. Could you please gather Acronis Info, submit a case with the information attached, and let us know its number.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you!

Mo, 08/22/2011 - 19:29
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btw you can easily find the problem registry entry or file by using ProcMon utility, just filter output while reproducing the problem by query 'Result' is 'NAME NOT FOUND' and 'NO SUCH FILE'

Mo, 08/22/2011 - 20:54
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hi can you guys help me with this issues it keep failing when i try to run backup

---------------------------------------------------------------------------------
Error
---------------------------------------------------------------------------------
Failed to run the task.
---------------------------------------------------------------------------------
Details
Code: 589,936(0x90070)
LineInfo: 0xD6E6B1A4069CA4CF;

Module: C:\Program Files (x86)\Acronis\BackupAndRecovery\mms.exe
Message: Failed to run the task: error occurred while trying to run the task.

Code: 591,826(0x907D2)
LineInfo: 0x9E5D09F7DA87D0C;

Message: Failed to find the file (folder) or the key (value) in the registry.

---------------------------------------------------------------------------------
please help me

Mi, 08/24/2011 - 17:18
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