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Upgrage to ATI home 2012 will not work

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I was using a trail version of ATI home and purchased the upgrade for $32.00 and after installing the upgrade it will not let me backup anything. In disc and partition mode it will not allow me to choose a source disk. None of my HDs show up.
I also tried to uninstall and it removed it from the list of installed programs but it is still installed.
What is going on?

Here is a snip of the error when trying to backup files and folders.

Anhang Größe
acronis_error.jpg 28.74 KB
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Try this:
- download the 2011 Acronis Cleanup Utility http://kb.acronis.com/content/14871
- apply it,
- reboot,
- reinstall 2012.

 Hello all,

Thank you for taking time to contact us. 

Phillip,

I am sending a file to you via PMs, please install it and see if the issue remains.

Pat,

Thank you for your help. 

Thank you.