WOn't let me backup. Error log says invalid password

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I purchased a online back up subscription but when I try to backup the error log says I have an invalid password but the True Image 2012 app will accept my password and log me in without issue.

Sa, 09/03/2011 - 01:14
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello Brad!

Thank you for reporting about the issue!

I have checked your support records, and can see that the issue has been solved by following the instructions from this KB article. Could you please confirm it or kindly if you have any additional issues? We will be glad to help!

Thank you!

Di, 09/06/2011 - 15:47
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