Unable to edit levels in tower of hanoi scheme + Secondary storage location issue
Hi
1. I have one machine with Win XP Pro 32bit and ABR10 Workstation 13554. I use the tower of hanoi scheme for backup with 6 levels. When trying to edit the scheme I'm unable to change the levels for tower of hanoi - it's stuck on "2" and "Roll-back period" says "Loading..." forever. Is there a solution to this? I tried deleting the task and then re-create it again but the problem remains.
2. I have another machine with Windows Server 2003 R2 Standard 32bit and ABR 10 Server for Windows 11639. It's also on the tower of hanoi scheme (however on this machine I can edit it). Every night it backs up the server and also stores a copy on a remote server. I discovered that when copying to the secondary location it copies not only the latest differiental or incremental backup, but the full backup along with all following backups. This seems highly unnecessary and also has a cost with regards to bandwidth. Is there a solution to this?
Thanks in advance
/Johnny
Hi,
I am experiencing a similar issue. I have Acronis Backup & Recovery 10 Update 4 (build 10.135454) and I am using the tower of hanoi scheme for backup with 6 levels. When trying to edit the scheme I'm unable to change the levels for tower of hanoi - it's stuck on "2" and "Roll-back period" says "Loading..." forever. I am trying to edit the "back up options" and when I click save it hangs for about 10 secs and then says "Failed to update the backup plan". Is there a solution to this?
Hi all,
Thank you for your comments and for reporting about the issue.
Johnny, I'm sorry for the inconvenience you've faced. Unfortunately Forum is not a support channel, but a Community, and for technical assistance you need to contact technical department directly.
Johnny, Murrpo, I have contacted Development team regarding the issue. They will need some additional information for successful investigation. Could you please send us Acronis Info in addition to the screenshots?
Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!
Thank you!
Thank you for your reply, Yana. I had the wrong idea about the purpose of the forums.
Hi Johnny,
I'm sorry for upsetting and misleading you.
You didn't have the wrong idea. It's just we cannot guarantee timely response to all the requests on Forum from Acronis representatives, and that's why we strongly advise to contact support directly for emergency cases, it's even listed in the Forum Terms Of Use. It ensures Customer and us that all technical problems will be addressed on time. That's actually all I meant in my message regarding getting assistance directly.
We will be glad to receive Acronis Info and screenshots from the problem machine for analysis.
Thank you for understanding.