Blue Screen attributable to Acronis Try and Decide Driver in Acronis 2010?
Hello,
About a week ago my Windows 7 x64 computer got a blue screen while I was reading a pdf file. The blue screen went away so fast (computer restarted) I wasn't able to write down the error codes.
After that, my computer would regularly crash in the early morning, within an hour of completing a regularly scheduled Acronis back up - it did so for 7 days in a row. I never saw the blue screen, but would see a message that "Windows recovered from an unexpected shutdown" when I'd sign on first thing in the morning.
I did a dump file analysis using the WhoCrashed software after the second early a.m, crash, and it implicated the Acronis Try and Decide driver. Since I've never used the Try and Decide feature of Acronis, I was skeptical of that result, though I did download the latest release of Acronis 2010. I mainly focused on other areas, like doing disk scans and making sure my drivers were all up to date.
Last night, out of desperation, I disabled my regularly scheduled Acronis back ups, and this morning, for the first time in a week, I didn't get the message that "Windows has recovered from an unexpected shutdown".
This really puzzles me, because I've been using Acronis for at least a couple of years, and have been using it on this particular computer since early May 2011. This problem just started out of the blue; I can think of no changes that I might have made to my computer prior to this happening.
Does anyone have any ideas about this?
Thanks for any suggestions.
Thanks very much for your reply. The version of snapman.sys I have is 3.10, build 546. The tdrpm273.sys file is the correct version.
Based on my very limited understanding, the snapman.sys file seems to be involved in creating drive images (?). If that's the case, it makes sense that it could be the source of my problem. Since I posted my question yesterday, I noticed that my system crashes only seem to occur when I'm attempting to create an image of my system drive - file back ups don't seem to cause any problem.
My problem now is that I've thus far been unable to locate the snapapisetup586 file. I've searched the Acronis site using SnapAPI, and also using the file name, but I haven't gotten anything relevant yet. I'll keep trying, but if you have a link to the file I'd appreciate it.
Thanks again for your reply.
You are correct, sir--Acronis makes finding this stuff way more difficult than it should be! Here's one page with the links at the bottom. You want the middle one for ATIH2010. Hope it works for you:
Thanks for the link. I downloaded and installed it (and verified that the correct version of the snapman file was indeed there), after which I was able to do a disk/partition back-up without problems.
I had thought all was well, until I did a file back-up a little later that same evening, when my computer crashed again just a few minutes before the back-up job completed. That was actually the first time it had crashed during a file back up - the other crashes occurred during creation of a partition image. The crash dump analysis this time didn't mention Acronis drivers, as some others have; instead it said there was a memory management problem. So, I'm beginning to think I have a more global problem with my computer rather than a specific issue related to Acronis. I've done hardware checks, including disk scans, memory scans, and pretty much everything else that's available in the way of diagnostic tools, and no problems have been identified. At any rate, it looks like my problems are probably beyond the scope of this forum.
Thanks again for your help though. I really appreciate it.