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Restoring files to new hardware

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In 2007 I installed True Image Workstation 10 on a customers Dell Latitude with XP Pro. He was diligent with his image backup to an external USB drive. His computer failed and they are replacing it with a Lenovo Windows 7. Can I recover the files from the old TIB and copy them to new (and different) destinations on the Windows 7 laptop? I am after Desktop, favorites, my documents, etc.

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Yes, you can. You can either use the recovery CD to restore the file and folders from the backup, you can mount the image (if it is a disk and partition backup) and copy/paste the files. You can also install the software in Windows and recover files, mount or just double click on the TIB file to open it.

This is basic functionality. Why are you asking?

The customer had an expectation that he could recover the Windows XP image from a Dell to the Windows 7 hard drive on the Lenovo. I am going to receive the new Lenovo and the TIB from the external hard drive. I am not sure if the customer has the recovery CD or even if I made him one in 2007. I would be prepared to buy a new Acronis because it is Windows 7 with the expectation I could pull only the files I need from the old TIB. What is a replacement for True Image 10 Workstation assuming True Image 10 Workstation is not Windows 7 compatible? Thanks for your assistance.

Robert, are you sure you have the product reference right? I found an Acronis True Image Workstation 9, and an Acronis Backup And Recovery 10, but not the Acronis True Image Workstation 10. Maybe this is ACronis True Image Home V10 or 2010 (different)?

I installed it originally in 2007 so likely it is True Image 9 Workstation. I stand corrected :-)

If the customer doesn't have the original recovery CD, you will have to install a trial version of Acronis Backup and Recovery 11 Workstation, produce a recovery CD and try to open the archive file from Windows and/or from the recovery CD.

If contemplating restoring an image form one machine to another, it matters what drivers are used becasue the hardware is different. One can simply take the system disk image from one machine and pop it onto another. Even with Apple you can't do that. You have to remove the specialized drivers and isntall new ones. There are various was to do this, noe of them exatly simple.

And to compund things, OEM vesions of windows usually are licensed only for a specific machine and cannot be activated on a different machine.

alas. . ..