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"The certification server is unavailable"

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I have been getting this message for a couple weeks now. Forums say to try again in 10 minutes, but it has not worked so far. Any ideas?

Acronis True Image 2011 on Acer 5315 running Windows 7

Thank you,
Chris

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Hello Chris,

Thank you for your post. Let me help you with resolving this issue.

Most likely our software cannot access a certain hostname and port, I would recommend to check the following KB articles for the solution:

 - Connection to Acronis Online Backup Service Fails with "The certification server is unavailable"

 - Acronis Online Backup Access Ports and Hostnames

If you still experience this problem please contact our Support team directly with the diagnostic information outlined from the More information section of this article.

Please let me know if you have additional questions.

Thank you.