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Online backup not accepting userid/password

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I've got True Image Home 2012 with a trial online backup subscription and am having trouble doing a backup.
The Acronis user interface is logged into my account (has my userid in the top right corner and it has successfully logged in).
However when I try and do an online backup I get an immediate error:

"The specified user name and password foe remote resource '{0}' is incorrect. Check the user name and password and retype them"

Apart from the obvious bug of the insert to the message not being provided properly, I'm not sure I understand how the user interface is correctly logged into my account, but I can't do an online backup with this error.

Any help on this matter would appreciated so that I can test out the online backup option before the trial expires.

Thanks.

0 Users found this helpful

Hello Thomas,

Thank you for posting. I will definitely help you with this issue.

It sometimes occurs if you have Acronis Non-stop backup running. Our Development team is currently working on this issue and if you need additional help with this problem, please contact our Support team with this report.

As a temporary workaround please stop Acronis Non-stop backup.

I am sorry for any inconvenience and if you need additional help please let me know.

Thank you.