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Repeated failures after first install

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I bought True Image Home 2010 months ago, but just now installed it. Installation seemed to go fine, in fact install connected online to Acronis and downloaded what was described as a more current version. But every time I have tried to use it, for the first time, it crashes and/or locks up. I have tried customer support, but to my dismay a message says, “This product is no longer supported”, though I bought it retrial, and have just installed it for the first time.
Any suggestions? Should I uninstall and reinstall?

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Oops, I meant to say that I bought it retail, but mis-typed "retrial". I have now read other postings about problems that remain after uninstalling TIH 2011; do these issues also apply to TIH 2010?

Thank you!