For anyone complaining about Acronis support...

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I've just had an awesome experience with Acronis support that I wanted to pass on.

I reported an issue in another thread (http://forum.acronis.com/forum/24924) and was contacted via private message by a support rep. I've exchanged details with him off and on and was told today that after purchasing the motherboard I'm using they were able to reproduce the problem and are working on a fix.

I'm sure many people have legimate complaints but any company willing to go that far will keep me as a paying customer.

Aaron

Fr, 10/14/2011 - 04:14
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Dear Aaron,

Thank you for your feedback! We appreciate your cooperation in identifying this issue. You were very helpful.

--
Best regards,
Ahmad Ibrahimov
Expert Team Manager | Forum Team Manager
Acronis Customer Central

Fr, 10/14/2011 - 15:26
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Aaron Huber wrote:
I've just had an awesome experience with Acronis support that I wanted to pass on.
I reported an issue in another thread and was contacted via private message by a support rep.

...Hi Aaron,

that's really nice for you, that you had such positive experience with Acronis support.
The other side is here: I also posted a serious problem (http://forum.acronis.com/node/25416) in the forum. But in this case (and I think, in many others, too) NO one from acronis answered.

And as I am a (repeatedly) paying customer, I am very disappointed, that I should PAY ("PPI") for contacting acronis support (while my purchase still is in warranty period) conerning a factual BUG, which NEVER persisted in previous product versions (will say: I don't think, the problem is my pc)

Fr, 10/14/2011 - 19:02
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Hello mastercb,

Thank you very much for your feedback. I am very sorry to hear about this issue and I would like to help you resolve it.

I could not find any cases under your current e-mail address, is it possible you used another e-mail to contact our Support team?

If you have difficulties reaching us please check the following guide.

Please let me know if you have additional questions.

Thank you.

Mo, 10/17/2011 - 11:47
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