True image Home 2010 does not see my hard drive
Hi,
I changed a new hard drive (Western Digital 320Gb, SATA) to my laptop (HP/Compaq nw8440)
I have upgraded to the latest True Image Home 2010 build 5055.
It cannot see the drive at all in Windows XP Pro (32-bit)!! I mean there seems to be huge problems while booting, but in my case I can't even make a full partition backup because the drive is not recognized! If I want to backup files/folders only then it works, but I don't need that feature.
A) is it possible to get this work?
B) if not, how can I get my money back?

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Hello Markku,
Thank you for using Acronis True Image
Could you please check the disks for errors?
- Go to the Command Prompt (Start -> Run -> cmd)
- Enter the command: "chkdsk DISK: /r" (where DISK is the partition letter you need to check) for every partition that is visible in My Computer. Please note, that checking the C: drive may require you to reboot the machine.
If the issue still persists please install SnapAPI drivers I have sent you via PM, reboot computer and let us know the results.
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Hi,
thanks for the help...no luck, chkdsk didn't find anything and SnapAPI did not change anything. Anyway, I made a bootable rescue cd and that works! It sees all 3 partitions and my external firewire drive that I'm using to save the image. So, the problem is kind of solved, BUT I still would like to know, why TIHome can't see my drive...?
I have 3 ideas what is causing the problem:
1. XP installation is new clean, but made with HP/Compaq restore dvd's, they might use some kind of not standard mbr or what ever.
2. I used Partition Magic to resize/create partitions after XP installation
3. TIHome is just not compatible with my new SATA drive
br
Markku
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