Acronis True Image Home 2001 hangs on nonstop backup

Well, no replies on the Forum nor am I able to get any contact via telephone, chat or email as those items are grayed out on the web site.

Great marketing slogan

"Our mission: to create Customer success.
Our vision: to be the undisputed leader
in software service and support."

But as with most companies they don't seem to live up to it.

Time for me to find a company with a similar product that is interested in the only differentiator today is SERVICE

Similar situation here.

After upgrading to 2012, I deleted my old Nonstop Backup set and started a new one from scratch.

I want to back up 2 folders totalling 600GB and 440K files. These are media files that I edit (mp3 tag change for instance) causing slight file changes that are better backed up by Nonstop than by File Backup, since Nonstop only records the changes and not the full file everytime a minor change occurs.

The problem is that Nonstop hangs while processing, with its tray icon showing an "x" symbol and saying that it has "stopped". It is however frozen and only normalizes after a reboot, when it resumes but taking several hours before start copying anything (I think veryfying the incomplete backup and figuring out where to resume from) and freezes again in this process.

I tried deleting the incomplete backup and starting from zero but the pattern repeats itself. I tried disabling anti-virus/firewall but no change.

It seems like it is overflowing with the amount of data it is trying to process, rendering Nonstop useless.

Using build 5545 on Win7 x64

Event code: 0x00E40021+0x0000FFF0+0x800706BA

I am experiencing the same problems with Non Stop Backup in that I follow the instructions provided on the Acronis website and the process starts the "Estimated backup size calculating..." notification and hangs there. I've tried waiting for it to "calculate" for nearly half an hour. I have also tried starting the process, (which worked in version 2011), to no avail.

FWIW, I had problems with version 2011 also. In that case, I could produce a backup but could NOT restore it! It took forever to get someone to answer me. Finally after two (2) weeks, someone responded but, by that time, I had solved the problem.

I am using TI Home 2012 build 5545, the latest version as of October 27th, 2011.

OS is Win 7 Ultimate 64 Bit.

Hopefully, there will be a resolution to our pleas for assistance.