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Why company hide the troubles instead to show it to the public ?

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Why I must find a solution of troubles in the depth of Acronis web INSTEAD to have a simple possibility to find it as a quick link directly on the downloaded page ?

Acronis True Image Home 2012: USB Mass Storage Devices Are Not Detected in Windows After The Product Installation

Solution is here:

http://kb.acronis.com/content/26062

Not so necessary each day to make an update of the actuall build ... For each of us is enough to have a link to solution of the known and solved errors directly on the downloaded page !!!

I think NOBODY HAVE ENOUGH TIME to find a troubles of freshly bough SW for a long time :-(

Thanks in advance for better communication between company and customers :-)

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Hello acuser,

Thank you for taking the time to share your experiences with us.

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