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Synchronisation - I just don't get it do to anything

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Dear all,
I have Acronis True Image Home, full version, it's registered and I have an account.
I just can't get this thing to work. I wanted to synchronizse a NAS Folder with an attached external USB hard drive. Again and again I've worked my way throug the process. But when I reach the final step where I specifiy the destination folder on the external HD and want to start synchronizaton by pressing the button 'synchronize now" absolutely nothing happens.
Does anyone have any idea how to get this to work?
Thank you in advance,
Uli

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Same for me - two very important observations.
1. Initiating a synchronisation seems to be completely random across computers. I've created one sync across two computers that already had a mirror copy of the folder on both. It took a while to 'sync' - presumably to catalogue the files. Whilst a second sync with an empty folder on the second computer has managed to complete about 1 % in 24h. It has catalogued the folders on the new computer, but most of the folders are empty. It started to transfer files, then stopped saying the sync was complete and no matter what I do, I can't seem to get it to initate the synchronisation. I've even added a 3rd computer to see if that might kick start things.
2. When the files are actually transferring between computers, it is very slow, even on a gigabit ethernet network - we're talking less than 0.5% network utilisation, which is crazy slow - and these are files of > 10mb

Hi Uli, Rhys,

I have found that sync will only work if logged in with administrator privs (Win 7).

I don't see the really slow speed you are seeing but it certainly does not utilise the network very well.

All computers are adminstrators.
The Windows home server 2011 installation is as the computer adminstrator. The two Windows 7 64bit PCS are with my account and I am an adminstrator.

It is crazy that this software is marketed and yet is completely broken.

uli, almost the same for me.
my configuration is: pc with win 7 64 bit and TI 2012 - FritzBox! modem-router with external usb 500 gb hd attached (with ftp access).
I can easily do all steps until selecting the subfolder I want into the a.m. hd attached to the FritzBox! (which appears in my home network with the name "FRITZ!NAS"), but when I click on "synchronize now" the synchronization process starts and appears for about one second and then it disappears forever (I only see a strip on the bottom of the screen saying that "a new synchronization has been created!?!?)
please, anybody can help me?
thanks