Upgrade ATI 2012 from ATI 2010

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It's possibile upgrade from version 2010 to this new version 2012 of ATI? Or i have a purchase a new license?
Same question for Plus pack 2012, it's possibile upgrade to 2012?

Do, 09/22/2011 - 15:36
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Hello Massimiliano,

Welcome to our Forum, we're glad to greet you here. Thank you for your question, I will be glad to address it.

You can surely upgrade Acronis True Image Home 2010 and Plus Pack to Acronis True Image Home 2012 + ATIH2012 Plus Pack.

You can purchase Acronis True Image Home 2012 at an upgrade price, which is substantially smaller than the full one. You can do this by clicking Upgrade here.

For a complete list of products that can be upgraded to Acronis True Image Home 2012 see Acronis Software Upgrade Table.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Do, 09/22/2011 - 16:25
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You are my last hope, as it seems impossible to reach the Acronis customer support about this (I tried 2x in 2 weeks and still did not get an answer) and my free support period will soon expire.
. My problem :
> I bought the Dutch upgrade version of Acronis True Image Home 2012 to upgrade
from True Image 10.0 Personal (English). That does not seem to work. I think I
need the English upgrade version of ATI Home 2012. If so, will you send me that
file and the serial number please ?
>
> With kind regards,
> Jacques.

Di, 11/22/2011 - 16:49
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Hello Jacques,

Thank you for your post. I will certainly help you with resolving this issue.

I could not find any cases in our support system, just in case, we have a short video-tutorial for contacting our Support team here. Did you get an automatic e-mail with the case number after submitting your support request?

When you are installing an upgrade, you are first prompted to enter ATIH2012 serial number and then ATIH 10 Personal. It is possible there is an issue with the Dutch installation package. Did you download the latest build from your Acronis web-account?

I will follow-up with a private message in a few minutes and provide you with an English build of ATIH 2012. Our latest versions accept keys for all languages. If you want the program in a different language, there is no need to get a new serial number, changing the installation package will suffice.

Please let me know if you have additional questions.

Thank you.

Do, 11/24/2011 - 15:23
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Hello Anton,
Thank you for your help, but the problem is not solved. The last Dutch version -build 5545- does not accept the ATI 10 Personal serial number.
The English version you gave me -ATIH2012-6131- does accept the serial number but stops the installation on an error : the file data1. cab is corrupt. See the printscreen image in my attachment.
So I hope you can help me further and wait for further news from you.
Kind regards,
Jacques.

Anhang Größe
83895-98350.jpg 97.93 KB
So, 11/27/2011 - 16:30
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Hey Anton,
The installation of ATIH2012-6131 just worked : I tried to install it on my desktop where I don't want the program and therefore unchecked "activate while installing", and it worked.
Then I tried the same on my laptop where I do want the program and the instllation was also sucessfull. After that I could activate it and it works.
So the tip is : first install and activate afterwards.

Mo, 11/28/2011 - 18:15
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