Can Trial edition of Advanced Workstation 11 do restore from network?

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I have a client that uses an OeM version of acronis 10 for backups and restores. THey have a laptop that died and a new hard drive had to put in.

I am trying to restore the image but i am not on site. I have connected to another computer on the same subnet and set up a PxE boot image of Advanced workstation 11. THe laptop boots the image and I can remotely connect using the management console. When I try the restore though I get the following error;

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Log Entry Details
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Type: Error
Date and time: 12/13/2011 11:32:43 AM
Backup plan: [None]
Task: MyRecover_1
Code: 6,553,618(0x640012)
Module: 100
Owner: root
Message:
Feature is disabled.

Error code: 0x640012
FeatureName = "FEATURE_ABR_DISK_RESTORE"
Tag: 0x9418A040040A4D9A
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code:

--------------------

i have tried contacting technical support to see if this is a license issue, but they were worthless (40 minute wait for a chat session!)

Can someone tell me if this is a license issue? If I buy the full Adv workstation license, will the restore actually work?

Mi, 12/14/2011 - 14:01
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Trial media should be able to restore. The license could be lost during setting up the pxe boot

Mi, 12/14/2011 - 16:07
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Hello all,

Thank you for your posts and your kind help dev-anon.

Kurt, we are currently working on this issue and we are really sorry about your experience with our Support team. I have forwarded your feedback to our Management team.

Please let me know if you have additional questions.

Thank you.

Do, 12/15/2011 - 10:41
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THank you for the reply. How can I verify if the problem is with the license not being included in the pxe boot image? Is there a way to manaully add the license to the boot image?

Do, 12/15/2011 - 14:38
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You can disregard my first reply, now the second one - when you created the bootable media, did you install only 'Bootable Media Builder' component on that machine, without 'Agent for Windows' ? If yes, I'd try to modify the installation (i.e. run installer, select 'modify') to install 'agent for windows' (with agent core) too, and then recreate bootable media.

Do, 12/15/2011 - 17:07
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