Backup Working?
I have ATIH 2012 installed on a Win 7 machine. I created a Full Disk backup (assuming that was the best option to get a recoverable image? - heck I can't tell becuase the names are so obfuscated and the Help screens are worthless). I assume the entry is a "template" of some sort that can be reused. The first time I used it there was a 22GB backup created on the 1 TB USB drive I had connected, which is what I expected. Only there is absolutely NO indication from the software that it is working. Isnt' there a message window or a progress bar or SOMETHING that will tell me what the heck is going on? After a few hours I finally just shut it down because refreshing the Windows Explorer window showed that the backup file was no longer growing.
So today I tried to run the backup again since I had made a number of changes to the machine (installed new software, etc.). I saw a short msg that the backup operation was starting, but then AGAIN NO indication that anything is going on! Doesn't this software let people know what the heck is happening?
Would appreciate some input, as the help screens are so cryptic or non-applicable as to be mostly worthless.
I did, just tonight, install the latest update 6131 and then another backup. I couldn't tell anything different, so it's hard to think a repeat or "repair" install would change anything in how the program behaves. I did see an icon in the systray while it was running, and one of the choices when right-clicking is "Status." But when I select that absolutelyi nothing happens except the mouse hourglass appears for a few seconds and then goes away. I'm pretty sure I 'm getting a backup, but the only way I can tell is to wait until the target disk file quits growing. THere is no progress bar or other indicator that something is happening.
And with a simple month's support and not even "chat" help after that, I shudder to think how it would be if I had to do a restore. I might try looking at the log file later.
Thanks for answering. I have used Acronis for some years, but these later versions seem to be really poor in quality and friendliness.
When you dbl click on systray status (not right click but dbl left clck), the program should open fully on the desktop. I will request that Acronis review your posting here.
How are you initiating the backup? Do you have the program open and then closing it? Maybe try minimizing for easy access viewing to the task.
I tried all that. Nothing seemed to work. If I do a partition backup and do "C:" and the "System" partitions, then I see the progress bar, but it always says just "preparing" and nothing ever shows. As before, the only thing I can do is simply wait until the target drive stops growing and settles to a final size.
Regarding how much is displayed. The task information has both a compressed view and an expanded view. The control is the arrow to the left of the task name along the left margin the main program. Just a thought. It the task is in compressed view, much of the information is hidden.
Paul,
The issue you are describing was showing up in an older build of 2012. Can you check that you have the latest build in the help/about?
If you have, I'd try to uninstall 2012 and reinstall it. You can export your backup settings before uninstalling it.
I have build 6131. I had been using the version I downloaded before that, but a few days ago I downloaded and installed that one. Things still acted the same.
So is there any help avaialble here? Or am I just stuck with a product that isn't going to ever work correctl?
Hi Paul,
If you need official support from Acronis, you need to either fill out a customer support request or contact support via the Live Chat option s per the Acronis terms of use forum agreement.
Most responses on this forum are from volunteers.
Are either of those a free option, or will I have to pay thanks to the 30-day limit (couldn't even get connected to their site in that amount of time)?
http://forum.acronis.com/forum/18623
This link may help as it explains your options. If you are beyond the 30 day limit and have extenuating circumstances, check with live chat. I don't speak for Acronis as I am just another user like you.