ATIH 2012 Backup of Windows Live Mail 2011 Hangs

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Hi

I recently purchased atih 2012. I am running windows 7 with windows live mail 2011. I only have one pop3 account within wlm. I start a backup of email using standard menu selections from other backups/email backup and then select the windows live mail for backup. I use the default settings for the backup. I have tried both local and network destinations for the backup. Every time I try, the backup hangs somewhere around 80-90% complete. Even after waiting hours, it is still hung. I have removed all large emails within wlm and still it hangs. When it hangs selecting cancel does nothing. The only way to to stop it is to use task manager and kill the process. THe only strange thing in the log are three lines in the middle of the log which say "Error while initializing COM library". Otherwise the log shows messages being backed up. Upon killing the backup, there is no backup file in the destination location.

How can I fix this?

Thanks

John

Fr, 01/06/2012 - 14:40
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
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Hi

OK - I found an issue. There was a 20 mb email hiding in one of the mail folders that I never look at. Once I deleted that message, the backup went through fine. Acronis should put a note somewhere in the documentation about size limit for messages or there should be a bug report on it.

thanks

john

Fr, 01/06/2012 - 18:59
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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mvp

Can you backup succesfully emails with attachments? I have had that problem, but didn't try recently.

Fr, 01/06/2012 - 20:32
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