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Gustavo, what do you think is the most recent stable version? 2010? 2011?
Just curious, because while I am merely trying 2012, it scares me.
Maybe I was just luck, but with a lot of trouble I had in the lat month (some of it mother-board / hd-controler related) most of it disk related (mostly ssd there - don't get me started...) but True Image saved my hide. So I cannot totally agree with some criticism post here (not necessarily in this thread).
Still I'd like to second Gustavo's idea. To me it seems that even so/if most of the software is actually working pretty well, even us as (very) experienced Users often do not feel good and save using (and promoting!) it. As I'm seeing it it is manly due to problems and glitches in the user-experience. The overlying ui seems just pasted onto the core product and not really fitting it.
The latest builds of version 2011 seemed stable. It was not achieved until the company released a long series of builds, each one addressing an annoying problem, with me personally going through each one of them as a poor early adopter of that version. Now I upgraded to 2012 and surprise, severe bugs are back. This time Nonstop Backup STOPS everytime and never actually completes a single backup.
The interface also came out with glitches (ie, the "Updated" and "Total size" infos of each backup are right aligned rather than left aligned causing an ugly disaligment if one backup was performed "Yesterday" and another "Today" or on "22-Oct-11". These are simple, very simple stuff that I just can't believe they launched a product without paying attention to some obvious things. The "Sort by" feature is also buggy as you have to check it everytime you want it to sort a new backup correctly. Simple but annoying stuff.
They should really get their act together and realize that buggy software, with both big problems and small glitches, will not get recommended.
Thanks for publishing this information.
The guys surely hadn't any need to be so hurry with this release. Blizzard (c) can be a good example, although data recovery is far more critical, than PC games.
(that is not an offtopic, that is a recommendation)
I also don't understand this modern trend "new year - new version of the program".
I think, that if the company will present a new version once in 18 month, but this vesion will be stable and good, it will be more honestly and hence better. Honesty and responsibility are rare in the modern software development sphere (look above, these stupid manadgement&advertising-based trends), and there is a certain demand for it.
MS Office 2007 --> MS Office 2010 is also a good example (there was actually not so many new features in 2010, from this side it's a bad example=) ).
Agreed. There is no other explanation other than sales pressure and simple greed causing irresponsible compromises on quality. Publishers who write reviews should also be more mindful of what customers are saying of a product before giving a Buy recommendation.
As I write this, I`m going through what is probably the 10th tentative (each several hours long) of performing a nonstop backup, with it failing everytime so far. I have reduced the backed up folders down from 600GB and 440K files to 110GB and 10K files and it is still not completing.
I just noticed my original post was elimitated for 'violating the terms of use'. I just read the entire TOU, and would someone care to explain why my post was considered a violation?
Just so to be clear, we are not here to bash this company. I am a paying customer. I screened for several product options before commiting to this one. Many of the concepts around this product are great but execution is lacking, with some of the problems so immediately noticeable that I can't help but feel like the product was not properly inspected before being released into the market . I just want a product that delivers what it advertises.
Specifically in my case, a central piece of this software, Nonstop backup, is simply collapsing every single time I try to use it. But before this there were numerous other problems and annoyances in previous product versions. I seems endemic into this company. Then a new version is released and I think, well probably this time they got it right otherwise they would still be perfecting the previous one. And then, bam! A key feature that used to work, doesn't anylonger.
It makes me feel like I have paid to be a beta tester. I don't want my money back. What I want is the product I paid for.
All I want is for Acronis to release great products and prosper. I would be a happy and loyal customer.
Send me the post via PM -- I'd like to see what Acronis is complaining about. Honestly, 2012 is a joke.
Ich benutze Acronis TrueImage seit 2006 und war bisher treuer Kunde.
Was mit der Version 2012 abgeliefert wurde, ist aber leider nur noch als verschlimmbessert zu umschreiben.
Hier darf kräftig nachgebessert werden, ansonsten muß ich mir eine zuverlässigere Software suchen.
Probleme im Detail mit Lösungsansätzen (System: Win 7 Ultimate x64, aktuellster Stand):
1. Für einen Umsteiger von Home 2010 ist die Erstellung von Tasks schon sehr gewöhnungsbedürftig. (Hätte ich nicht das Problem gehabt, daß 2 von 3 Backup- Images trotz Verifizierung nicht recovery- fähig sind, wäre ich wohl auch bei Version 2010 geblieben.)
Hier möchte man auffälligere Buttons für Planung und Backup- Einstellungen erwarten.
2. Klickt man nach Erstellung eines Tasks auf Einstellungen, wird einem sonstwas angezeigt, nur nicht das gewählte Laufwerk. In aller Regel wird C:\ angezeigt. Komischerweise klappt die Anzeige beim Ordner- Sichern.
Hier darf kräftig nachgebessert werden.
3. Was die Wechselmöglichkeit von Einzellaufwerk auf mehrere Laufwerke soll, erschließt sich mir nicht. Das ist nur verwirrend.
Anzeige aller Laufwerke mit klar definiertem Auswahlhaken sollte reichen und auch nach Wiederaufrufen der Einstellungen korrekt erscheinen.
4. Nach Sicherung meiner externen eSATA- SSD Z:\ wird mir beim versuchsweisen Klick auf Recovery C:\ zum Wiederherstellen angeboten.
Soll das ein Witz sein? Wer hier nicht aufpaßt wie ein Luchs, zerschießt sich statt einer Wiederherstellung womöglich das ganze System.
5. Das Log versichert mir, Z:\ wäre fehlerfrei zum 2. Male gesichert worden- es findet sich aber nur eine .tib, 2 Tage vorher erstellt.
6. Beim Sichern von Z:\ (Beispiel) wird C:\ ungefragt mitgesichert.
7. Während Datei- und Ordnersicherungen fortlaufend mit Datum sortierfähig sind (YYYY_MM_DD), erhalten Partitionssicherungen kryptische Buchstaben angehängt. Hier darf um gleiche Benennung wie bei Ordnern gebeten werden, damit man im Windows Explorer den Überblick behält.
8. Außerdem heißen die Images ganz anders, als im Task eingegeben. Was soll das?
Insgesamt wirkt das Programm inzwischen, als hätte man den Hausmeister rangelassen. Schade. Ich hoffe auf einen baldigen Patch, der diesen groben Unfug abstellt, den ich geschildert habe.
Send me the post via PM -- I'd like to see what Acronis is complaining about. Honestly, 2012 is a joke.
I like to see it too :) I plan to write some article about how Acronis ship sank down.
How about the latest e-mail ad from Acronis itself. Quite an extraordinary protection claim in any circumstances.
Hi there, Halloween is coming. During the next 48 hours you can get Acronis True Image Home 2012 with a special 50% Halloween discount. True Image will keep all the evil away from your data and will make sure nothing bad ever happens to it!
Nothing bad? Ever?! WOW!!! How did I miss that bug fix? ;)
I'm just using EaseUS ToDo Backup Free 3.0.0.1. It's exactly the same for free what TrueImage 2012 Home affords for fee.
Out of pure curiosity I just tried the new version 3.5 of EaseUS Todo Backup Free edition that Growlf mentioned above and now I am even more angrier with Acronis!
This never heard of software (well to me anyway) can do most all the things ATI can do, even restore to dissimilar hardware - and, wait for it..... IT'S COMPLETELY FREE
I'd laugh if it wasn't so UNBELIEVABLE!!
yamaneko,
I don`t have the original post as I wrote it here and it got deleted. I simply asked for users in this forum to help me in a request for senior management to step into this development vs marketing battle and establish a priority towards quality vs constant product cycles because clearly this company is not managing to deliver on their products. I asked for a new product freeze until the several bugs and annoyances on ATIH 2012 were truly fixed.
I also said I felt like I paid to be a beta tester. There is no way they could have released a product this flawed and call it a final version.
This is backup software, something that you are supposed to trust.
Gustavo. I agree with you entirely, how could the 2012 version be released to market in such a sorry state? I know there's a modern trend for an annual revision of software with a supposed few bells 'n' whistles added to justify the release, and like most software users I like to keep up with the game. However, when a company starts treating its customers like fools and releases something as bad as this you have to wonder what sort of relationship or contract you have with them? If I bought a car and the brakes didn't work I would have a right to legal action. I bought a software programme that wouldn't install properly then trashed my master boot sector so the c: drive couldn't be accessed and I learn later they're already aware that this can happen sometimes. As I charge my clients £149.00 an hour for my professional advice shouldn't I be able to recover my time lost for having to spend 4 hours getting back to where I was before I made the massive mistake of purchasing and trying to install a software programme update from a company such as Acronis? Okay, that’s never going to happen, but what is going to happen going forward is Acronis can bombard me with all their marketing they want but it isn't going to make a jot of difference because of this fiasco I'm never going to buy a new release from them again. Period.
A a company that has statements all over their website about their mission to offer first class service to its customers but then takes 8 days to respond to a support request is either a company that has lost its way or is being overwhelmed by support requests? You decide.
I have decided to uninstall 2012 (fortunately the uninstall worked well for me, as I have been reading that a lot of people cannot even do that), and revert back to the latest 2011 build, which seems to be stable and not creating problems (just to remember, the first 2011 build was a piece of junk too with many bugs, but they eventually corrected them across the several subsequent builds).
I will not install 2012 again until it is at least 3 or 4 builds "more mature". A new build (6131) is out but I just don't have the energy to try it after all the problems I faced and the hurdle of upgrading and re-running my backups all over again (a very lengthy process given the amount of data involved), with the risk of losing them due to an unknown bug.
I will never install a "fresh new" Acronis product ever again. They hurry so much to release a new version that they don't care about quality testing, which means that any given product only gets reliable towards the end of its life cycle. Therefore, I will consider installing the 2012 again only as they release the "2013", and so on.
Your tone and language are unhelpful. If you want to engage in dialogue with Acronis about identifying and remedying bugs, you need to adjust your attitude. Language such as "greed" and "irresponsible" is not helpful. Deal with Acronis politely and professionally and you'll achieve more.
But what if I'm questioning precisely Acronis *attitude*? This thread is not about discussing specific bugs. It is about questioning the company's attitude and practices when releasing new software. I DO think it was irresponsible of theirs to release 2012 in that state. It DID caused me countless problems. I would be much better off not buying that release and sticking with 2011. I paid the upgrade just to find myself in a much worse situation than I was. And I see that many, many users are facing the same. So I think it is absolute proper to discuss the company's attitude, even more so when support requests are not being answered.
If you want to rant, go ahead. If you want to achieve something, take my advce and be more polite and professional.
If you want to rant, go ahead. If you want to achieve something, take my advce and be more polite and professional.
I'm wondering what you think he will achieve that he hasn't already achieved? The software was a crock of doo da and caused many people lots of problems. Do you accept it isn't very professional of a company to cause said same problems? In my own case simply trying to install 2012 caused me to lose access to my c: boot drive because their software had trashed the mbr. Incidently, the support rep I spoke to when they eventually got round to answering my request for help after 8 days (yes 8 days) told me they were aware of cases where this could happen. How pleased do you think I was to hear that?
Ohh, its okay you saying we should all be polite and professional but it won't change how I feel about Acronis at the moment. I'm not a happy bunny that I had to figure out what problems had been caused by trying to simply install an upgrade to a programme I already use, and then figure out how to rectify them. It took the best part of 4 hours over 2 days to get back to the place I was after parting with my money to upgrade. You've got to laugh though. They do warn you you should make a back up first. How funny is that in the scheme of things....?
At the risk of getting jumped on from two directions at once, I think perhaps there's some validity on both sides.
Acronis certainly needs to be made aware of the level of general customer dissatisfaction and the need for remedial corporate action beyond mere ad hoc "bug fixes" that don't really address the roots of underlying managerial and QA problems. Furthermore, various broadly-based complaints and comments do seem to have been at least somewhat successful in getting responses here from the senior executive level.
On the other hand, any such "ranting" is most likely to be effective if it's as polite and constructively critical as personal feelings will permit. At least try to stay within the TOS policies for these forums and, like email messages, maybe a brief cooling off period before hitting the Submit button might be advisable. Arguing with each other certainly won't help much.
Okay, I've got my flameproof armor on now. ;~)
I'm wondering what you think he will achieve that he hasn't already achieved?
I don't know, but I do know that insulting the Acronis folks won't get you anywhere.
The software was a crock of doo da
That's what I'm talking about. That's not helpful. If someone insulted your work, you'd likely not have a good response.
Do you accept it isn't very professional of a company to cause said same problems?
I'm just advising that if you want to do more than just rant, and want to actually engage Acronis in a discussion toward resolving issues, then attitude and insults will not be effective.
The question is: do you want to rant, or work with Acronis to get results. The former is fine, but the latter requires a different approach.
I'm wondering what you think he will achieve that he hasn't already achieved?I don't know, but I do know that insulting the Acronis folks won't get you anywhere.
The software was a crock of doo daThat's what I'm talking about. That's not helpful. If someone insulted your work, you'd likely not have a good response.
Do you accept it isn't very professional of a company to cause said same problems?I'm just advising that if you want to do more than just rant, and want to actually engage Acronis in a discussion toward resolving issues, then attitude and insults will not be effective.
The question is: do you want to rant, or work with Acronis to get results. The former is fine, but the latter requires a different approach.
I'm wondering what you think he will achieve that he hasn't already achieved?I don't know, but I do know that insulting the Acronis folks won't get you anywhere.
The software was a crock of doo daThat's what I'm talking about. That's not helpful. If someone insulted your work, you'd likely not have a good response.
Do you accept it isn't very professional of a company to cause said same problems?I'm just advising that if you want to do more than just rant, and want to actually engage Acronis in a discussion toward resolving issues, then attitude and insults will not be effective.
The question is: do you want to rant, or work with Acronis to get results. The former is fine, but the latter requires a different approach.
I actually don't see more than a couple of posts on the whole of this board from people who as you say have ranted. I personally never rant, but do call a spade a spade and that previous description of the release I downloaded fitted the bill imho. It was a crock.....!!! I didn't expect the problems I experienced because Acronis are supposed to be good at what they do. They say they're good at what they do, their website is full of praise for them selves and their products and they encouraged me to purchase an upgrade because it was better than their last offering (so they said). But as we know that wasn't true. I also didn't expect to be cast into the wilderness and ignored for 8 days by their support people. This is no rant it is simply the 'facts' of the matter. As for working with Acronis to get results. You joke? There's no going back to our previous relationship where I bought their upgrades just because one existed. They're going to have to prove themselves before I buy another thing from this company. I tried working with them and they failed me miserably. You don't know the half of it.
[As for working with Acronis to get results. You joke?
Then there's no point to you being part of an anti-bug campaign, is there?
I'm not saying you don't have a right to complain. But, if people actually want to engage Acronis toward solutions, there's a better way to do it.
I did not want this to become a flame war when I first posted this thread. What I wanted was to call attention to the fact that, when a product is released to the public with so many and serious flaws, the problem is not only with the product itself, but rather a more serious one with the company producing it, and the decisions that led to such a product being marketed.
I am trying to raise user support to call the company's attention that they clearly need a thorough review of their development and release cycles. The scale of the problems is such that it needs senior management attention, not just support attention.
This used to be one of the very best companies in the system utilities segment. Management should know that their users (read clients) are not satisfied.
As with all software, I think people have a tendency to look at their own experiences and those of others and fail to see the true reality.
Acronis has hundreds of thousands of customers, both home and business. I don't see more then "dozens" in this forum. Perhaps, all the rest have working software? I know I do.
Microsoft, Apple, Linux, Norton, Kaspersky, you name it, the stats are the same, no matter how many customers they have. Dissatisfied/ refunded customers number less than one tenth of one percent of their customer base.
Don't misunderstand my intent here. I couldn't care less about Acronis or any of other software company. I want what you want. Working software that I paid for. But I also understand that it has to work with everything else that I've installed on my machine. Sometimes, that takes effort.
I, for one, have always had luck with "official" support, but I (as elsewhere} have found the boards with experienced users yield the best results and this board has some excellent people (me not being one of them)
I know one thing to be true. Name calling, badmouthing, complaining, rants and and the ever present "piling on" has never and will never fix anything. That's why the OP was pulled.
mailto:managers@acronis.com is an invite. Talk to them.
I truly hope all get their problems on their machines fixed, but ultimately ( I'm one of those who think life is too short), if you don't want to make the effort.....get a refund.
Yes, mate you are very optimistic. I wish I never bought this stuff http://forum.acronis.com/forum/28040
I WANT A REFUND! YOUR STUFF IS NOT WORKING!