Not a great feeling about reliability

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My complaints seem to be mostly user interface issues -- ATIH hangs, is slow, and does not show me enough detailed progress about what it's doing. I'm running on a new i7-2600 system, installed on an SSD.

+ Sync complains my subscription expired, even though I am syncing to a local hard drive
+ Asks me to login even though I will never intend on using ATIH to back-up 2TB of data online.
+ Sync does not start when you press the play button, although when I wake up in the morning all my files are on the second drive.
+ My latest backups hang for over an hour at 99% progress bar, "time left: calculating" - never get a good estimate. I believe it's just validating at that point.
+ Notification area is currently reporting 120% complete - I've seen this before in older versions.
+ No way to contact Acronis, unless you want to give them more money, or want to try for a refund.

I've resorted to doing very small single back-ups. I'm hoping Sync will work reliably, because at least then they aren't in one back-up file that may or may not be corrupted. The UI does not tell me if it ever deletes any files -- say if you delete some off the source, does it delete them off the destination: one way sync vs two way sync.

Sa, 02/04/2012 - 06:16
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Hello Jason,

Thank you for finding time to open this thread.

I'm sorry for you've faced these issues. It looks like Acronis Sync service is failing, but in order to say for sure we need Acronis Info from the problem machine. Could you please provide us with it?

I have also forwarded your feedback regarding UI to the development team as well.

I understand your frustration about contacting the support. We do provide free support during 30 days after the purchase, and unlimited support for recovery issues. After the 30 days one need to obtain PPI license, but we do refund them in case the problem is caused by the fault in the product.

At the moment we're looking into the opportunity to make this policy more flexible, but we do not have any ETA on the decision.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Mi, 02/08/2012 - 22:00
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