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New H drive ????

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This evening I installed an older version of Roxio Easy CD and DVD creator on my PC. The PC is running XP Pro. after the install I had to reboot. When I rebooted, I started getting an error message that drive H was running out of space, and a message regarding a delayed write error to drive H.

When I open My Computer, it lists a drive (H:) ACRONIS SVC. Isn't that supposed to be my hidden Acronis recovery partition?? The USB backup drive that normally is drive H is now drive I.

Can anyone explain what happened and what I should do? I uninstalled the old version of Roxio, but doing so and rebooting did not make any difference.

Thanks for any help.

Steve

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So as a follow-up, I believe what has happened is that the ACRONIS SVC partition, which should be hidden from the OS so that no drive letter is assigned during boot up, is for some reason no longer hidden...

I think the installation of the old Roxio software had nothing to do with it, but the required reboot revealed the problem.

So, can anyone provide some advice on the next step forward? This I believe is my recovery partition to reload the OS in case of disk failure. Is this an indication that there is something wrong with the disk?

The Windows Computer Management tool, Disk Management, shows the partition as Healthy (Unknown Partition)

PC is running Windows XP Pro with Acronis True Image OEM V 12.00.0.9788

If this is the wrong place to post, please let me know. If there is a more appropriate forum, please point the way.

Thanks for any help.

Steve

Steve,

You could use disk management, right click on that partition, choose change drive letter and path, and choose "blank" for the drive letter.

Hi Pat,

That option is greyed out for that partition and can't be selected.

Thanks,

Steve

I am not sure what this Acronis SVC partition is really. I suspect it contains an image of the computer at manufacturing stage, so that you can restore it (like a recovery partition). It might be a special partition like an Acronis Secure Zone.

A way to verify that is to boot your compute ron the Acronis recovery CD and see whether ATI finds any backup there, whether you can inspect them to ascertain their content.

If my assumption is right, you can do a backup of your system disk, including this partition, and then try to get rid of it:
- you might find out that it is possible to delete this partition from ATI (see managing the ACronis secure zone),
- you could restore the disk without that partition.

But If I were you, I would simply leave the computer as it is.

My IT guy at work did some Googling and found a solution. You can read about it here in this forum:

http://en.community.dell.com/support-forums/disk-drives/f/3534/t/320378…

This is what you do:

1. Open a cmd window
2. Type "Mountvol x: /d" (where "x" is the 'new' drive letter)
The /d modifier tells mountvol to delete the mount point.

Then shut the machine down, and restart it. In my case, I had to manually set drive "I:" back to drive "H:", but all seems to be well now.

Just wanted to post this in case anyone else ever has the problem.

Steve