Acronis 2012 bkup error msg

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I shouldn't have upgraded to the new release of 2012.... silly me!

I'm now receiving an error msg when I try to backup -- a backup that I have been successfully doing for months now. Thanks, Acronis!

I've attached a jpeg of the error msg. Not sure what this means, especially when it refers to "Disk 2" --

I'm backing up a few files from my harddrive and a few files on one thumb drive and I'm using a second thumb drive for the backup. Hope this makes sense.

Any help would be appreciated, as I'm not able to complete any backup now.
Thanx,
- mh

Anhang Größe
acroniserrormsg.jpg 18.54 KB
Mi, 04/04/2012 - 01:27
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Hello Marty,

Thank you for your post and welcome to the forum.

I am very sorry that you experienced this issue, it is possible this issue is caused by the fact that our software cannot access your thumbdrive to which the backup is saved. Another possible reason for it could be errors on the hard drive or an issue with Acronis low-level drivers.

I would really appreciate if you could get back to me with Acronis system report which will provide us with additional information.

Please let me know if you have additional questions.

Thank you.

Mi, 04/04/2012 - 09:31
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Anton,

Attached is the Acronis system report I ran immediately after receiving that error msg.
Thanks.
- mh

Anhang Größe
95816-100255.zip 3.61 MB
Do, 04/05/2012 - 05:04
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Hello Marty,

Thank you for sending us the diagnostic information, I appreciate it. 

There are several possible solutions we could try for this issue: 

  1. Please try reformatting/repartitioning the drive, and see whether the issue remains
  2. Reattach the drive to the machine, and try running the backup to it again
  3. Attach the target drive to the machine, and perform check disk
    Start -> Run -> cmd -> chkdsk /f /r -> Y -> reboot the machine

If the problem still remains, please re-send us the new diagnostic information. We will forward it to the Testers team for further investigation.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

Do, 04/05/2012 - 11:05
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Okay, I did a disc scan on the thumb drive, though I thought it was a useless operation; the drive is copacetic -- but the backup still fails. Here's the latest and greatest system report. I've wasted so much time on this that I could have done my one-minute backup manually, once a week for the next year, and still had time left over.

Keep in mind that I have been running this same backup for months (and months), using the previous version of Acronis 2012 -- this problem only started when I was foolish enough to allow the system to upgrade to the new/current version. Unfortunately, I can't get back to that previous version; my only other option would be to uninstall and reinstall, BUT just use the version on the install disc, and not let it upgrade.

Thanks for your attention.
Cheers,
-mh

Anhang Größe
96465-100369.zip 3.76 MB
Do, 04/12/2012 - 23:22
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Same problem after upgrading from Acronis 2011. No unable to recover backups to my SSD's. Have 3 SSD's with a number of NTFS and EXT4 partitions.

Never had any this problem in Acronis 2011.

Fr, 04/13/2012 - 04:33
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