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Try & Decide Errors - No sources available to backup from

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My new build of Windows Ultimate x64 SP1 with a fresh installation of my Acronis True Image Home 2012 does not allow me to backup any images from a disk, partition or any source. In fact the Sources are is always blank and never allows any type of source to be selected for a backup.

Try & Decide gives errors as soon as I click the Try & Decide button, but any other backup does not give any errors it simply does not let you select a source or proceed.

Multiple screen shots are attached in a PDF file.

Thank you!

Anhang Größe
20120418_atih2012-issues.pdf 402.77 KB
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Additionally, I attached a PDF with a screenshot of Disk Manger that shows which Disks I have accessible on my computer.

Thanks!

Anhang Größe
96864-100525.pdf 153.45 KB

Hello John,

Welcome to our Forum, we're glad to greet you here.

According to the error, it cannot access the drives. The issue might've been caused by the incorrect installation of SnapAPI drivers, and can be solved by installing an update. Please follow the instructions from this KB article, and let us know if the problem remains.

Should you need anything else or have any further questions - feel free to contact us at your earliest convenience, we will be happy to help you!

Thank you.

I installed the update the KB article that you specified, then restarted my computer and it has the exact same symptoms nothing has changed. I also have the most up to date software version.

I just tried the Acronis True Image Home 2012 Cleanup Utility, rebooted and then re-installed.
Everything is finally functioning correctly now.

Hopefully this issue doesn't surface again.

Thanks for the help!