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[DUPLICATE] Problem still existes

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[01466372] installation problem [ ref:_00D30Zcb._50050EafbN:ref ]

Jay led me throught the installation problem on the dual boot machine.

I was facing 3 problems:
* installation of 2012 did not finish properly
* the previous backups form 2011 were "lost"
* the licence numbers were not accepted ( already activivated)

2 Days ago we spoke again by phone.
We installed 2012 on the dual boot machine with a "trial licence". We were able to "recover" the previous backup info. We then replaced the temporary licence with the one I got from you. This licence was "accepted" and online activation succeeded.
To day there was a message that the trial had exprired.
Acronis stopped to function; not able to make a recovery disk.

Reset to ATHI 2011??

Thread for support queries.

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F Tymann,

You can download a recovery ISO (needs to be burnt to a CD) from your account.

Have you tried installing the latest build (7117) and see if this kick starts the serial number acceptance?

Hello F Tymann and Colin,

Thank you for the update and I appreciate your help Colin.

F Tymann, thank you for keeping us posted. After converting the trial version of Acronis True Image 2012 Home to a full one, Jay wanted to know if you could let him know about your progress.

I appreciate that you got back to us and I forwarded your comment to him.

We have a special sticky thread related to support queries, please post there in case you have additional questions about your case.

Thank you.