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Cannot recover Memeo Backup files

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I have been working with Memeo AutoBackup on my PC using XP and saving to an external hard drive. I just installed Windows 7 OS and discovered that Memeo would not work with 7, so I purchased Acronis True Image. Now Acronis seems unable to retrieve all of the backup preserved under Memeo. Please help--there are years and years of work just sitting there that I cannot access.

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Richard,
If memory serves, Memeo was first introduced with Seagate External disks as a free back up utility (Lite version). I don't believe there is any compatibility with Acronis. This would be similar to trying to open a word doc with windows media player. Further, if you used any type of encryption, only memeo will be able to decrypt the files. Acronis, can copy or back up just about any file type, but you need the application that created the file to read it. If I'm missing something, please post a follow up so we have a better picture of your situation.

Aaaarrrgggh!

If I load Memeo onto another computer running xp, could I then copy them over to that computer using Memeo, load Acronis onto the xp unit, backup those files back to the external drive using True Image, and then recover them with Acronis to the computer running Windows 7?

richard howe wrote:

If I load Memeo onto another computer running xp, could I then copy them over to that computer using Memeo, load Acronis onto the xp unit, backup those files back to the external drive using True Image, and then recover them with Acronis to the computer running Windows 7?

That seems like a complicated way to do something that could be simpler:

1. Install Memeo on an XP PC.
2. Use Memeo to open/extract the files you want from the Memeo archives.
3. Use Windows Explorer, Robocopy, or your preferred file copy method, to copy the files you want to the external drive.
[You might even be able to simplify steps 2 and 3 by extracting the files directly to the external drive, if Memeo allows that.]
4. Copy the files from the external drive to your Windows 7 PC.

As shadowsports indicated, this is not an Acronis issue. Binary files of proprietary format made by proprietary software are often not able to be accessed by other applications.

You're right, that seems like a much simpler way of addressing the issue. Thanks for the input--you've helped a lot.

I'm glad I could help.

Well, that wasn't what I wanted to hear. Still, I really appreciate your getting back to me and spelling out the ugly truth--which you did in very clear and understandable terms. I only wish I had talked to you before I began this adventure. I think we have a work-around to get everything back, but it's going to take a bit of effort.

Thanks again.