How do I identify a corrupt backup in a vault?
As everybody should know, the Acronis Storage Node even in is most recent beta (17437) is still very very buggy.
Unfortunately Acronis Support is still very very busy (and I've been told - mostly on vacation)... and I have several corrupt backups in my vault.
More Unfortunately - out of about 100 backups - I have no idea which backups are corrupt. The logs only give me the GUID (like arl:/6A222B22-B48A-4B0A-8F7B-D2A21DBDA426/D38DEB41-D230-4788-B23E-62E0BCEF19BB/015A3DC9-6BB7-4C57-A5B5-00AC201205E5/68C455E4-80C7-4F8B-A608-D8917A306FC5') but no indication as to which backup in the store is faulty.
How do I map that hunk of GUIDs to an actual backup?
It's rather sad that this supposed "backup product" actually loses data along the way - even on backups that are stored for a while (though I admit i was stupid enough to enable deduplication). It's even sadder that nobody that is supposed to know this product can or wants to tell me, how I can identify a corrupt backup in the vault.
I guess I already received a dll from that build to stop the ASN from crashing while trying to catalogue.
But a Storage that loses data (or at least says so) and is only fixable by throwing all the data away is still not a real part of a production quality backup solution. Or is it?
When I had a problem with our Veeam backup (backup store corruption) I had someone mail me on the same day with a working solution, the backup vault fixed with minimal loss and never any doubt into the backup solution. That's support quality. Yes, they too have bugs in their software - but they don't let you down.
My Case with the corrupt backups is now entering its third week and I had to call a week after opening so someone would even have a first look at it. They didn't even look at it before. And the only thing I got out of him was "I can't fix it, I'll forward it".
I can't possible test-restore 98 backups. But if I need one and that one is broken, I have a real problem. I can't go to my boss and say "O well Acronis support is at it, I'll get you your restore in maybe 3 months - or maybe not because nobody can tell me if the backups in the store are actually in there, or broken but fixable - or gone".
Okay - to be fair - I got a reaction today with one suggestion:
Try to detach and reattach the vault.
(and requests for more data)
Wow. Three weeks for this? Why not ask me to reboot?
Unsurprisingly re-attaching didn't work - but at least the vault did re-attach... the last time i tried this, the ASN consistently hanged... we're getting better :)