Acronis backup failed only two servers

Hello COS_AN,

Thank you for your posting! First of all please install the latest build version 43994, as 32308 is a rather old one. Then create a local backup task for the affected machines and perfrom backup. If backup fails again, safe log from the operation and attach to the post. This log should contain more information.

Thank you,

Hello Ekaterina
i updated the acronis to the latest version that you said in the past post
now i'm getting this error when a tried to add a machine to a AMS server

-----------###LOG

Error
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Remote Installation Failed
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Details:
Code: 20.250.646(0x01350016)
LineInfo: 0x8D165E86FB8195FF;

Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '130.0.10.69' to the management server.

Code: 24.641.537(0x01780001)
LineInfo: 0x3EAC2BD32D84C047;

Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '130.0.10.69' to the management server.

Code: 24.641.537(0x01780001)
LineInfo: 0x3EAC2BD32D84C02D;

Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '130.0.10.69' to the management server.

Code: 24.641.537(0x01780001)
LineInfo: 0x3EAC2BD32D84BF58;

Module: remote_install_command_addon_vs_43994
Message: Failed to add machine '130.0.10.69' to the management server.

Code: 11.337.731(0x00AD0003)
LineInfo: 0x67E2725E54112C8E;

Module: remote_install_command_addon_vs_43994
Module: remote_install_command_addon_vs_43994

Code: 11.468.806(0x00AF0006)
LineInfo: 0x1B28A72E6916E8CF;

Module: mms_vs_43994
Message: Failed to establish connection using the specified credentials.
If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member.
To connect to a management server installed locally, use the credentials of an 'Acronis Centralized Admins' security group member.
For remote connection to a management server, use the credentials of an account that is a member of both these security groups.

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the user that i putting in the logging is the administrator of the windows machine
and i'm unable to add it to the AMS server
Can you help me with this?

Thanks for your help
Best Regards

Hello COS_AN,

Thank you for additional information! Please add the user to the security groups 'Acronis Remote Users' and 'Acronis Centralized Admins', an account with administrative rights not always is a member of these groups. For more information please refer to the following links:

• Management server administrator rights
• Acronis security groups
• Privileges for remote connection in Windows
• List of Acronis services

Thank you,

Hello Ekaterina

good morning, i tried to follow your advice but still getting an error
i attached the output

for me is odd, because i installed a new acronis with the version 93994
in a server dedicated only for acronis and then a installed the core and windows agent in a server
but i can not do the backup...

Thanks for your time
Best Regards

Hello Ekaterina
here is a new log from the event, can you help me

Hello COS_AN,

Thank you for cooperation! According to the log, the user account still has not enough privileges to backup. Please open a backup-Plan and under "Credentials for backup-plan" select "Use credentials of Agent Service". Then make sure, that Acronis Managed Machine user (on all Agents) has the following rights:

• is member of local groups "Administrators" and "Backup-Operators"
• has privileges: Log on as a service,  Adjust memory quotas for a process, Replace a process level token, Modify firmware environment values

You can add these rights as follows: https://kb.acronis.com/content/15276

Thank you,