Acronis Backup11.5 Locks up computer at around 20% complete.

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I have an issue with Acronis Backup 11.5 version 11.5.39029 on a computer with windows 8.1 which has all the latest Windows updates installed. The computer has an SSD for the main disc and backs up to another 3 TB disk connected to one of the computers other SATA ports. The backup appears to start as it should and gets to about 20% more or less and locks up the computer at that point. I now have to reset the computer as there is no keyboard or mouse input.

If I run a verify on the archive it shows no data is contained in the archive.

This is the latest version of Acronis and I have reinstalled twice but still have the issue.

Thanks
Mike

Fr, 02/13/2015 - 13:58
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hello,

The first 20% of a job is the agent and VSS prepping the disk. About the time you hit 20%, the agent starts sending data to the vault. You need to look at the jobs history and then in the logs to see what is going on. It might not be locking up, but just slow to send data.

Kurt

Do, 02/19/2015 - 14:29
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Hi Kurt,

sorry for the delay with the answer.

Quite right, till 20-25% is the snapshot created. During the snapshot is a temporary file created.

Such problem are mostly resolved by checking this KB article.

Fr, 02/20/2015 - 15:59
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