Cannot apply subscription to account
Every time I try to apply my new 250GB Cloud subscription to my account, it says it was successful, but then it does not appear in my list. What can I do to fix this?

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Yes, that is exactly what I am attempting to do.
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Hello Migs,
Since the new license subscription is 250GB and the original one is 500GB, we have two upgrade ways:
- we can prolong the existing 500GB tariff for six months
- we can prolong 250GB for twelve month (so the final amount of the Cloud storage will be 250GB instead of 500GB)
Please confirm, which option is suitable for you.
Thank you,
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I only need 250GB so please proceed with the 12 month option.
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Hello Migs,
The subscription information has been updated accordingly. Would you kindly check, if everything is shown correctly now. Looking forward for your reply.
Best regards,
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It looks like the issue is resolved. Thanks.
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