Hard drives dead after Locking Partition 0-0

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 2
Kommentare: 1

Hello,

We are using Acronis Backup 11.5 Update 3 (build 11.5.38573) on a computer running Windows Server 2008 R2 SP1. The MOBO is IEI IMB-Q670-R21 Rev2.0. Fried disks were Western Digital Enterprise Storage WD2003FYYS configured in RAID1 (software RAID, intel).

The computer was delivered in April 2013. The Acronis jobs have been working fine until 2. June 2016. The job consists of:

 - Weekly full backup

 - Daily incremental backup

 - Delete older backups and log entries etc.

 

The absolute last entry in the acronis log is "Locking partition 0-0". The PC was unable to boot at this point, showing the error "Bootmgr is missing". After examining the PC, we find that both harddrives in a RAID1 configuration were fried (BIOS is telling us that the harddrives are 0 GB and not accessible).

After purchasing new harddrives and recovering from backup, we examine the logs further. We find that there are no entries in windows application and system logs, and no entries in our own application logs after "Locking partition 0-0". The operators have not been notified of harddrive failure, and we cannot find any mention of hardware issues in the logs neither. This leads us to believe that both hard drives were intact, and Acronis somehow managed to fry our disks. We have also checked the UPS logs, and it was online with full battery at the time of the failure.

There are a few mentions in the forums with people having trouble with "Locking partition 0-0". It seems that the answer that is most relevant is to install updated "SnapAPI drivers".

Please advice us what we can do. We have had very good experience with Acronis in the past, but we need to make sure that the backup solution cannot cause problems in production.

Mo, 06/13/2016 - 08:01
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 250
Kommentare: 7092

Hello Trond,

Thank you for your posting! I'm very sorry to know that you've faced such a terrible situation. I've discussed the issue with my colleagues from the development team. According to my colleagues the SnapAPI drivers cannot affect the data on the lowest level. In case of a hardware RAID the interaction chain will look like

Acronis Backup -> SnapAPI -> Windows OS storage subsystem -> Single block device as provided by RAID controller -> 2 physical HDDs. 

As one of the possible causes - the backup process can load the drives and if the drives already were in a bad state (e.g. overheated), it might lead to the complete failure. Have you checked your drives with the diagnostic tools?

Thank you,

 

Mo, 06/27/2016 - 11:23
  • Anmelden, um Kommentare verfassen zu können
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.