ide drives not detected on media boot (build #43994)
I just upgraded from build #39029 to the latest.
Then I created a CD with media builder.
This new version of the CD detects SATA drives, but note ide ones.
So far I tried only on one machine.
I tried to look with the console, and dmesg doesn't show the /dev/sdX devices at all.
I have the old iso, so i burned it to another CD. And the thing is confirmed: the old version works, the new not. What could I look at?
Hello Valerio,
Thank you for your posting! I would suggest creating a support ticket, as the issue with detection of specific hardware requires deeper investigation.
Thank you,
I cannot open a ticket, because the site says that my support program is expired some month ago (it was that included in software purchase) and I should renew it.
"Some of support options are unavailable because your support program is expired!"
The only option available is this forum.
Long shot, but try restarting the MMS service. I have the same issue with external drives. When they are plugged in they are not recognized until you restart the MMS service, then Acronis can see them. Acronis knows about this issue and it may be related to your issue.
How can I restart this service?
Should I go in console and run '/etc/init.d/mms restart'?
The kernel itself, during the boot, does not detect IDE drives.
If it does not see the drives during the booting then it probably won't matter to restart the service.
Service is restarted via the services windows. Type services.msc in the run box, then right click Acronis Managed Machine and restart.
If you are not running Windows 10 then this is not the issue.
I'm not talking about the installed product, but about the "boot cd".
I boot with CD, and it doesn't see IDE drives.
The old version worked. Since it doesn't detect the drives at boot, i suspect the kernel has been compiled without some option.
Acronis support does not support me, because I don't have an active contract. Now I don't want to renew for this, since I can keep the old CD and use it if I need.
I don't need a rapid fix for me. It would be enough that Acronis would take note of the issue, and fix it in another release.
The only thing I can add then is try to get the bootcd from the support pages. It is a much more general version than the one made from the bootable media Builder. If that is not possible, then try to add IDE drivers to the media. Google around to see what drivers control the IDE drives. I know when I use the bootable CD on a new PC, sometimes I have to add disk drivers, ie. RAID drivers.
I downloaded the standard boot cd, but it does not work just like the one I created.
You say to add IDE drivers, but this is not a RAID array and hasn't specific drivers, it's a very simple IDE controller.
Linux kernel should detect it without issues, but it doesn't.
I suspect Acronis compiled kernel with some option disabled.
If the motherboard has a newer Intel chipset the bootable CD should work. If it is not, ie. Nvidia/AMD/VIA/SIS, then you will have to add the drivers. You can get the chipset drivers online. If you have an old Intel chipset then get those drivers.
I had a look and the bootable CD works for an IDE I added to a Intel 945 motherboard.
I wrote the motherboard model in the second message. The southbridge is an Intel ICH9.
Are you saying that Linux kernel lost Intel IDE support (module ATA_PIIX) between 3.11.6 and 3.15.3?
I don't really think it's the case... And what should be downloaded?
You can get the chipset drivers for ICH9 online. If it is a driver issue, then that should solve it by adding the drivers to the bootable CD. If that does not work, then it is not a driver issue. Maybe those drivers were bumped by Acronis for newer ones.
There is no driver to download for ICH9, because it's not needed by linux kernel.
Look at Gigabyte page, there isn't any.
I did some test, and Linux kernel 3.16 sees the drive (without external modules), just like 3.13 do. So 13.5 should see it too.
Exact module is not ATA_PIIX, as I thought, but PATA_JMICRON. But it's a module inside vanilla kernel, not an external one. Linux kernel can detect this by itself, if it doesn't is because Acronis compiled the kernel without the module.
I saw that pata_jmicron module is compiled and present, both in old and new version of cd.
Simply, in the new one it's not loaded. I don't know why, and I cannot try to load it by hand because "modprobe" is not present.