importing the serial.txt file shows 0 lisence
Had to deinstall v 11.5.38350 after updating to Win 8.1.
Installing Acronis 38350, the import of the license file does not work. Also copy /paste of the key shows 0 license.
Do I miss something?

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Hello Anna
Starting Acronis I get the attached error; program is closing after the error.
Josef
Anhang | Größe |
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167170-111484.png | 24.92 KB |
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Hello Josef,
in this case clean installation should help.
Please run Acronis Cleanup Utility:
(!) After using the Cleanup Utility, it is strongly recommended not to reboot the machine. Go to Start -> Run -> regedit, and verify that there are no snapman*, tdrpman*, fltsrv, timounter strings in the UpperFilters and LowerFilters of the following keys:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F}
If there are any, please remove the strings from the UpperFilters and LowerFilters of the keys mentioned above.
(!) Do not delete the keys.
Then reboot the machine and perform a new installation.
Thank you.
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Hello Anna
Acronis Cleanup Utility, Regedit and reboot; I still have the message, see attachment, when loading Acronis.
Josef
Anhang | Größe |
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168025-111514.png | 25.22 KB |
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Hi man...
Try something like this.. http://kb.acronis.com/content/37510
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Hello John
No success with above link.
I uninstalled Acronis, cancelled both? user account for Acronis, cleaned the registry.
Installing ABR11.5S_38350_en-US.exe, the license server does not accept the key or license file. 0 license added is the responce from the installation menu.
Is the file ABR11.5S_38350_en-US.exe working on Windows 8.1?
Josef
RESOLVED
Installed 11.5 as trial version; Changes/added license key in the program.
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