Installation errors

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I am re-installing from v11 to 11.5.
Also there was some previous issues after a power outage. The UPS appeared to shut down the server gracefully but it looks like some SQL services were not stopped before the machine was powered off.
This resulted in some file corruption to Active Directory Certificate Services SBS monitoring and SharePoint. As a result the Acronis managed machine service has been unavailable. I restored the files from a backup using my own copy of ABR on another server. But I am still seeing the Acronis managed machine service is unavailable in the system tray.
When installing I see these errors pop up. But the installation is successful as I get the successful installation dialog at the end.

Service 'Acronis Managed Machine Service' is running under account 'DOMAIN\Acronis34E8A5DD8968E' on the domain controller machine.
Manually add the account to domain administrators group 'Administrators'.

Acronis Backup & Recovery 11 Agent Core
Code: 013763087
Line tag: 0x851efe822fcbb3a7
Message: Failed to add the machine to the management server.

Suberror
Code: 014417960
Line tag: 0x2a4cf6302dc72c47
Message: Internal error: Command execution has failed.

Suberror
Code: 014417953
Line tag: 0x2a4cf6302dc72c7d
Message: Failed to add Acronis Managed Machine Service to Acronis Management Server.

Suberror
Code: 014417951
Line tag: 0x2a4cf6302dc72c94
Message: Failed to connect to Acronis Management Server.

Suberror
Code: 011337731
Line tag: 0x67e2725e54112c8e
Message:

Suberror
Code: 011337745
Line tag: 0x1c13eceb383289a2
Message: Failed to connect to service 'AMS'. Destination host 'localhost' is unreachable.

Please advise.

So, 07/05/2015 - 02:35
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Beiträge: 250
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Hi Sean,

Thank you for your posting! I would suggest to uninstall the older components using Control Panel and then to install the new build from the .exe-file. Before installing the product please make sure that all these requirements are met. During the installation process do not register components on the management server, we will do it after the installation in the Management Console. If the installation was successfull, check the connection to the AMS from the Agents side.

Thank you,

Di, 07/21/2015 - 10:00
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