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"Items To Backup" Stuck on loading

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I have the same issue as this thread https://forum.acronis.com/forum/112152

There is just text saying loading and an icon in the items to backup section. This is trying to create a local plan connected to an agent, and my disks show up in the disk managment section. I was able to create a few backup plans when I first installed the program, but a few weeks later i come to add new ones and i get this problem.

I uninstalled thinking it might solve the problem, but i have the same issue (though the uninstall process had issues removing certain components). I am running the latest build 44190 on windows SBS server 2008 SP2.

Please let me know if you have any ideas.

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Hello Alex,

Thank you for your posting! First of all I would recheck, that the account for Acronis Managed Machine service is granted with all necessary privileges to backup the source data. Next please check the logfiles and Event Viewer (Application and System tabs), any errors or warnings? If no clues in logs, I would suggest raising a support ticket for investigation.

Thank you,