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RED HAT Linux Agent to backup dont finish the backup task after tree day from start

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Testing agent redhat linux to backup DB ORACLE

Hi to all I have installed REDHAT ACRONISS console,and agent on my redhat server , I need to bakup

a database Oracle  located on my SAN , and target it to NAS in the SAN the archive to be baking uphas 1.5tb size, another solution about backup finished the taks after 10 hours but Acronis agent never end , the last test the agent cant backing up after 3 day ..allwaysstop on 87% on the SAN only are the original data base and a snapshot of it , this snapshot is to backing up , the SAN is a IBM V9000.

 

above the log  

 

 

the user has to be stoping all instance because the instances never end 

- <log build="44184" version="11" product="Acronis Backup Management Console">
  <event id="1" type="Information" time="31/03/2016 10:31:55 a.m." policy="Backup 29/03/2016 09:58:39 a.m." task="Full backup ('once later' scheme)" InstanceType="[None]" Instance="[None]" Machine="licrpvdb.sertracen.com.sv" message="Command 'Running backup plan 'Backup 29/03/2016 09:58:39 a.m.'' is running." code="20250682(0x135003A)" module="309" Owner="" /> 
  <event id="2" type="Information" time="31/03/2016 10:32:13 a.m." policy="Backup 29/03/2016 09:58:39 a.m." task="Full backup ('once later' scheme)" InstanceType="Machine" Instance="licrpvdb.sertracen.com.sv" Machine="licrpvdb.sertracen.com.sv" message="Command 'Backing up' is running." code="20250682(0x135003A)" module="309" Owner="" /> 
  <event id="3" type="Information" time="31/03/2016 10:32:34 a.m." policy="Backup 29/03/2016 09:58:39 a.m." task="Full backup ('once later' scheme)" InstanceType="Machine" Instance="licrpvdb.sertracen.com.sv" Machine="licrpvdb.sertracen.com.sv" message="Create Full Backup From: /backup/mnt/lic/ To file: "file://192.168.10.17\acronis/licrpvdb.sertracen.com.sv_Archive(1)_2016_03_31_10_32_22_228F.TIB" Compression: Normal Exclude: Files matching mask Match criterion: &#47;dev, &#47;proc, &#47;sys; ... Ask for the first media: No" code="0(0x0)" module="0" Owner="" /> 
  <event id="4" type="Error" time="31/03/2016 10:33:48 a.m." policy="Backup 29/03/2016 09:58:39 a.m." task="Full backup ('once later' scheme)" InstanceType="Machine" Instance="licrpvdb.sertracen.com.sv" Machine="licrpvdb.sertracen.com.sv" message="Error occurred while backing up.|| Error code: 0x40019| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203BA9|Error occurred while writing to the file.|| Error code: 0x40003| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203B5F|Error occurred while writing to the file.|| Error code: 0x40003| Path = "/backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig",| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA2039AF|Error occurred while writing to the file.|| Error code: 0x40003| Path = "/backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig",| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203A20|Error occurred while backing up.|| Error code: 0x40019| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203AE2|Canceled.|| Error code: 0x4000F| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0x61F1883FE50B0CCA|Additional info: |--------------------|Error code: 25|Module: 4|LineInfo: fc5c0136aaed7ca|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Error occurred while backing up.|| Error code: 0x40019| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203BA9|Error occurred while writing to the file.|| Error code: 0x40003| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203B5F|Error occurred while writing to the file.|| Error code: 0x40003| Path = "/backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig",| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA2039AF|Error occurred while writing to the file.|| Error code: 0x40003| Path = "/backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig",| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203A20|Error occurred while backing up.|| Error code: 0x40019| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0xCE542E14DA203AE2|Canceled.|| Error code: 0x4000F| $module = "disk_bundle_lxa64_pic_43994"| Tag: 0x61F1883FE50B0CCA|--------------------" code="262169(0x40019)" module="4" Owner="" /> 
  <event id="5" type="Warning" time="31/03/2016 10:33:49 a.m." policy="Backup 29/03/2016 09:58:39 a.m." task="Full backup ('once later' scheme)" InstanceType="Machine" Instance="licrpvdb.sertracen.com.sv" Machine="licrpvdb.sertracen.com.sv" message="Command 'Backing up' has completed with warnings.|Additional info: |--------------------|Error code: 60|Module: 309|LineInfo: 4a8728dc8a1c950c|Fields: $module : service_process_lxa64_43994|Message: Command 'Backing up' has completed with warnings.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: $module : service_process_lxa64_43994|Message: The activity has been canceled by user.|--------------------|Error code: 50|Module: 309|LineInfo: 8d165e86fb819578|Fields: $module : service_process_lxa64_43994|Message: The activity has been canceled.|--------------------|Error code: 22|Module: 309|LineInfo: 8d165e86fb8195ff|Fields: TraceLevel : 1, $module : gtob_backup_command_addon_lxa64_pic_43994|Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.|--------------------|Error code: 3|Module: 143|LineInfo: 7cf04a8000b8adf|Fields: IsReturnCode : 1, $module : disk_bundle_lxa64_pic_43994|Message: The running task has been canceled.|--------------------|Error code: 3|Module: 329|LineInfo: 1cd98aae889424f9|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Backup has failed.|--------------------|Error code: 1060|Module: 1|LineInfo: ba19e88dc5fea11e|Fields: $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203ba9|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Error occurred while backing up.|--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203b5f|Fields: $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da2039af|Fields: Path : /backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig, $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203a20|Fields: Path : /backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig, $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203ae2|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Error occurred while backing up.|--------------------|Error code: 15|Module: 4|LineInfo: 61f1883fe50b0cca|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Canceled.|--------------------" code="20250684(0x135003C)" module="309" Owner="" /> 
  <event id="6" type="Warning" time="31/03/2016 10:33:49 a.m." policy="Backup 29/03/2016 09:58:39 a.m." task="Full backup ('once later' scheme)" InstanceType="[None]" Instance="[None]" Machine="licrpvdb.sertracen.com.sv" message="Command 'Running backup plan 'Backup 29/03/2016 09:58:39 a.m.'' has completed with warnings.|Additional info: |--------------------|Error code: 60|Module: 309|LineInfo: 4a8728dc8a1c950c|Fields: $module : mms_lxa64_43994|Message: Command 'Running backup plan 'Backup 29/03/2016 09:58:39 a.m.'' has completed with warnings.|--------------------|Error code: 41|Module: 307|LineInfo: e6792a5ee190ddc0|Fields: $module : agent_protection_addon_lxa64_pic_43994|Message: Failed to execute the command.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: $module : mms_lxa64_43994|Message: The activity has been canceled by user.|--------------------|Error code: 2|Module: 329|LineInfo: 8edc81ea38faba0a|Fields: TraceLevel : 1, $module : gtob_backup_command_addon_lxa64_pic_43994|Message: Step 'Backup' has failed.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: $module : mms_lxa64_43994|Message: The activity has been canceled by user.|--------------------|Error code: 70|Module: 309|LineInfo: 4a8728dc8a1c9669|Fields: $module : service_process_lxa64_43994|Message: The activity has been canceled by user.|--------------------|Error code: 50|Module: 309|LineInfo: 8d165e86fb819578|Fields: $module : service_process_lxa64_43994|Message: The activity has been canceled.|--------------------|Error code: 22|Module: 309|LineInfo: 8d165e86fb8195ff|Fields: TraceLevel : 1, $module : gtob_backup_command_addon_lxa64_pic_43994|Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.|--------------------|Error code: 3|Module: 143|LineInfo: 7cf04a8000b8adf|Fields: IsReturnCode : 1, $module : disk_bundle_lxa64_pic_43994|Message: The running task has been canceled.|--------------------|Error code: 3|Module: 329|LineInfo: 1cd98aae889424f9|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Backup has failed.|--------------------|Error code: 1060|Module: 1|LineInfo: ba19e88dc5fea11e|Fields: $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203ba9|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Error occurred while backing up.|--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203b5f|Fields: $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da2039af|Fields: Path : /backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig, $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 3|Module: 4|LineInfo: ce542e14da203a20|Fields: Path : /backup/mnt/lic/app/oracle/product/10.2.0.1/bin/localconfig, $module : disk_bundle_lxa64_pic_43994|Message: |--------------------|Error code: 25|Module: 4|LineInfo: ce542e14da203ae2|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Error occurred while backing up.|--------------------|Error code: 15|Module: 4|LineInfo: 61f1883fe50b0cca|Fields: $module : disk_bundle_lxa64_pic_43994|Message: Canceled.|--------------------" code="20250684(0x135003C)" module="309" Owner="" /> 
  </log>

0 Users found this helpful

Hello Pablo,

The fact that the task freezes on 87% every time probably means that the actual data transfer finished, but a post-backup operation is dead-locked.

It is hard to say more without looking deeper into the issue. I would suggest starting with checking the activity list to see what exactly is running and in what state when it freezes (you can see actity list of the backup in the GUI).

I would also suggest reaching out to support to get this looked at.

Thank you.

Thanks so much Igor , nobody answer us about this issue , We have Acronis Partner , but you are the only to give us 

a close inpression about what happen with the instance  I comunicated  with support online, Latin American Partner, and many more  but nathing until now  , may you show me wath command is more indicated to see all operation from the backup start until it finish ??? I am installed the Acronis console and command line  on Redhat Linux 5.5

Hello Pablo,

If you are using the command line, the best place to look is in the logs of the product.

Can you paste the command you use to this thread?

I have also contacted our support departement to make sure you get a proper answer.

Thank you.