Restoring backups to VMWare Workstation set of files - No network
After a few lengthy support calls I've decided to bring the problem I'm facing to the Acronis Forums. I'm currently conducting a run through of our DR procedure and have come up against what I see as a floor in a fundamental feature of Acronis Backup 11.5. We backup our DC's and Mailserver to VM's each night by script using VMWare Converter. In the event of a major disaster we can then simply copy these over to our DR server, and then power them up using VMWare Workstation 11. We then have another sever we network with the physical server mentioned, again running a copy of VMware Workstation. On here we plan to restore the backups of high importance Workstations of which backups are produced using Acronis. However, when restoring any of these machines to a VMWare set of files, when booted, the network card isn't installed. Has anyone come across this issue before? Thanks
Hello,
Having conducted a fresh restore to VMWare Workstation set of files, before booting the machine I checked the configuration of the VM. It does show the Network Adapter and this is set to Bridged (Automatic). When the machine is powered on the Network Adapter in Device Manager is shown with a red cross through the icon and therefore has no networking capabilities.
All the backups are of physical machines with enable NIC's (non-WIFI).
Thanks
Hi Anthony,
as far as I see you have an open support case for this problem. Since we need to conduct an investigation basing on information from your environment, please wait for updates in the support case.
Thank you for your understanding!
Hi,
We have recently conducted another disaster recovery run through, and following advice that this was fixed in the latest release were shocked to find this is still a current problem.
If someone could provide any further assistance with this problem it would be greatly appreciated.
Thanks
Hello Anthony,
I see, that you have an open support ticket 02511183 for this issue. I would recommend you to reply to the last email from the support agent to continue investigation. If any questions, do not hesitate to contact me directly.
Thank you,
The last email from yourselves was to confirm that this was being looked into.
I would very much appreciate an update on the progress towards a resolution for this problem.
Hello Anthony,
My colleagues should have provided an update on the current status.
Thank you,
Dear Technical Support,
Our company got license of Acronic Backup Advance 11.7, we also facing the same issue like Anthony Birch, which we restore our backup into VMware virtual machine, after boot up with VM workstation the virtual machine of the Network Adapter and this is set to Bridged (Automatic). And we also found got unknown device of network adapter. Try out install physical machine network driver also fail.
Could you guide us on how to solve this network adapter issue.
Thank you.
Hello Henry,
As a workaround you can set up a new empty VM, boot it with Acronis Bootable Media and recover your backup as you would do in a physical environment. If you want to investigate the issue with the automatic conversion to VM, please raise a support ticket.
Thank you,