Direkt zum Inhalt

Storage Node - Vault Permission - Domain Lookup fails

Thread needs solution

Hello

We can't set user rights in Centralized Vault.
All components (except license server) run on the same server in the domain xyz.net.

We would add a domain group for admin rights on the vault settings.
But when we click on "Check the names" the system can't find any group in AD except from the subdomain apac.xyz.net.

I installed a new server on an other system. The same error but an other domain...
xyz.biz. The system is in xyz.net.

Our System:
Windows Server systems
xyz.net
amer.xyz.net
apac.xyz.net
emea.xyz.net
...
xyz.biz
...
All domains are in trusted mode.

We think, that Acronis checks only 1 Domain, when we click on "Check the names". But we can't find the config, where we can change the domain.

Best Regards
Fabian Helg

0 Users found this helpful

Hello hef,

Thank you for posting this question in our forum. I am happy to assist you.

You can use any domain user by using the format of domain\user or user@domain for your credentials. This ensures, that the correct user is found in the Active Directory. You can find this article about necessary rights in our knowledge base. It is written for previous versions, but the Windows settings are still valid.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.