Upgraded 11.5.32266 to 11.5.43994 - Unable to run Recover on 1 wk old backups

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I was prompted to upgrade to the newer version above and reluctant to do so (always follow your instincts).  However I had no choice as one of the volumes I was backing up had obviously gotten corrupted when server froze and had to be powered off.  I was advised by an article I read to upgrade to latest ver. Acronis to solve the error - 'Not enough space to create a volume snapshot on the volume where the snapshot storage is set.  Free up additional space on the volume, or increase the snapshot storage size (ensure that you have enough free space for it), or move the snapshot storage to another volume'. 

I've already moved the VSS to another volume of considerable size - 1.2TB.  I then removed the offending volume M: from the backup set, and the backups have run perfectly w/new ver.   However when I attempt to run a Recover from a previous Full backup 1/1/16 done w/previous ver. 11.5.32266,  I get 'Failed to obtain backup contains.'    Which apparently means the newer ver. cannot read the older versions data.

How is this possible, why would anyone upgrade to a newer version if this is so.   The only recourse I see in order to Recover the volume I need from 1/1/16, is to uninstall the newer ver. and re-install the earlier ver. which should see the data contents.

If anyone has seen this similar problem please let me know ASAP, because I'm desperate to find out if there's an easier solution.

Mo, 01/11/2016 - 18:21
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That's 'Failed to obtain backup contents' above.  I also went into vault, clicked on archive folder and having previously deleted the 'xml' file as instructed in your knowledge base article and recreated 'xml' file by clicking 'refresh',  I ran a validation that failed with 'Failure to run Task'

Mo, 01/11/2016 - 23:08
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Hello Lewis,

Thank you for your posting! These versions should be fully compatible, moreover with the latest build you should always have the possibility to restore from all older archives down to Acronis True Image 8.0 Corporate Editions. Here you will find the compatibility table with all our products: https://kb.acronis.com/content/1689

In your case I would suggest trying to restore under bootable media. Please also check if it's possible to browse the old backups under Windows Explorer. If the issue only appears in the vault view in the Management Console, we could also check if the re-creation of the vault resolves the problem.

Thank you,

Mi, 01/13/2016 - 14:13
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