Windows 8, VSS and VMWare Workstation

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I am using Windows 8 Enterprise with ABR 11.5 Advanced Workstation (11.5.37613) and I am having two problems.

1). If I enable VSS with the setting System - Software provider, I get the following error:

=========================================================
Error code: 0x70021
$module = "disk_bundle_vs_37613"
Tag: 0xA5695862AAF8E69B
Failed to start creating the volume snapshot.

Error code: 0x10C442
$module = "disk_bundle_vs_37613"
Tag: 0x14181C22EF45B0F6
Insufficient storage available to create either the shadow copy storage file or other shadow copy data.

Error code: 0x9
code = 2,147,754,783 (0x8004231F),
$module = "disk_bundle_vs_37613"
Tag: 0x2AACB7B2AB852AC
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39289
Fields: $module : disk_bundle_vs_37613
Message: Operation with partition '0-0' was terminated.
Details:
Failed to create volume snapshot.

Error code: 0x70021
$module = "disk_bundle_vs_37613"
Tag: 0xA5695862AAF8E69B
Failed to start creating the volume snapshot.

Error code: 0x10C442
$module = "disk_bundle_vs_37613"
Tag: 0x14181C22EF45B0F6
Insufficient storage available to create either the shadow copy storage file or other shadow copy data.

Error code: 0x9
code = 2,147,754,783 (0x8004231F),
$module = "disk_bundle_vs_37613"
Tag: 0x2AACB7B2AB852AC
--------------------
Error code: 33
Module: 7
LineInfo: a5695862aaf8e69b
Fields: $module : disk_bundle_vs_37613
Message: Failed to create volume snapshot.
--------------------
Error code: 50242
Module: 16
LineInfo: 14181c22ef45b0f6
Fields: $module : disk_bundle_vs_37613
Message: Failed to start creating the volume snapshot.
--------------------
Error code: 9
Module: 0
LineInfo: 2aacb7b2ab852ac
Fields: code : 2147754783, $module : disk_bundle_vs_37613
Message: Insufficient storage available to create either the shadow copy storage file or other shadow copy data.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070021+0x0010C442+0x00000009+0x8004231F

--------------------
=========================================================

If I use the UI to extend the VSS storage to the a larger amount or even to the full extent of the drive, I still get the same error.

If I try to use vssadmin to relocate the shadowstorage to another drive, Windows 8 does not appear to support this option. The vssadmin options are as follows:

=============================================
C:\Windows\system32>vssadmin /?
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2012 Microsoft Corp.

---- Commands Supported ----

Delete Shadows - Delete volume shadow copies
List Providers - List registered volume shadow copy providers
List Shadows - List existing volume shadow copies
List ShadowStorage - List volume shadow copy storage associations
List Volumes - List volumes eligible for shadow copies
List Writers - List subscribed volume shadow copy writers
Resize ShadowStorage - Resize a volume shadow copy storage association
==============================================

If I try the Acronis VSS provider, I still get a very similar message.
If I do not use VSS on the backup, the backup works but with warnings.
So, how do I overcome the VSS problem or how do I move the shadowstorage to another drive with Windows 8?

2). My second problem is to do with VMware Workstation 9.0. If I backup a drive and that drive contains a virtual machine that is currently running, if I restart the virtual machine once the backup is complete, I get a warning that the virtual volumes have been corrupted and need to be repaired. These are on a separate volume to the problem above and this volume does work with VSS without a problem. Apart from not having virtual machines running whilst the backup is done, how can I avoid possible data corruption?

Thanks in advance.

Mi, 05/15/2013 - 08:13
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Hello Chris Gorringe,

Thank you for posting this question in our forum. I am happy to assist you. 

Regarding the snapshot error, I have found this article from our knowledge base, that matches exact the SER code in this message.

For your backup problem in combination with VMware Workstation 9, you should not run the virtual machines while the backup is running, or you exclude the folders, where the virtual machine is stored. To backup virtual machines while they are running, we support hypervisors that you can find in this article. The VMware Workstation 9 does not provide a specific API. See this article for more information.

The easiest way to solve this situation is, to exclude the storage location for the virtual machines and install an Acronis agent for Windows inside each virtual guest system.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Do, 05/16/2013 - 08:14
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Hi Peter

Regarding the VMware issue, not a problem in that I can work around that.

Regarding the VSS issue, I had already been through that article but the problem is that the vssadmin tool in Windows 8 does not have the same feature set as it does in Windows 7. You do not appear to be able to do vssadmin add or vsaddmin delete which is what I wanted to try by putting the shadowstorage on a different drive.

I am thinking that maybe the Windows Server 2012 version of vssadmin may have these additional functions and that it may work correctly with Windows 8 - yes/no ?

Do you have any other suggestions?

Thanks

Fr, 05/17/2013 - 10:40
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Hello Chris Gorringe,

Thank you for your reply.

Can you post the output of the command vssadmin list shadowstorage?

I tried this command in a Windows 8 virtual machine and it works.

Please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Fr, 05/17/2013 - 06:25
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Hi Peter

Here is the output of the "vssadmin list shadowstorage" command.

Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.

C:\Windows\system32>vssadmin list shadowstorage
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2012 Microsoft Corp.

Shadow Copy Storage association
For volume: (C:)\\?\Volume{6b889403-e032-4879-bf90-2cb49e300b1a}\
Shadow Copy Storage volume: (C:)\\?\Volume{6b889403-e032-4879-bf90-2cb49e300b
1a}\
Used Shadow Copy Storage space: 159 MB (0%)
Allocated Shadow Copy Storage space: 1.00 GB (0%)
Maximum Shadow Copy Storage space: 20.0 GB (10%)

C:\Windows\system32>

The bit that I find interesting is that vssadmin does not appear to support the "vssadmin delete shadowstorage" command:

C:\Windows\system32>vssadmin /?
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2012 Microsoft Corp.

---- Commands Supported ----

Delete Shadows - Delete volume shadow copies
List Providers - List registered volume shadow copy providers
List Shadows - List existing volume shadow copies
List ShadowStorage - List volume shadow copy storage associations
List Volumes - List volumes eligible for shadow copies
List Writers - List subscribed volume shadow copy writers
Resize ShadowStorage - Resize a volume shadow copy storage association

C:\Windows\system32>

If I do the same command on a Windows 2008 R2 server, I get this:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>vssadmin /?
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

---- Commands Supported ----

Add ShadowStorage - Add a new volume shadow copy storage association
Create Shadow - Create a new volume shadow copy
Delete Shadows - Delete volume shadow copies
Delete ShadowStorage - Delete volume shadow copy storage associations
List Providers - List registered volume shadow copy providers
List Shadows - List existing volume shadow copies
List ShadowStorage - List volume shadow copy storage associations
List Volumes - List volumes eligible for shadow copies
List Writers - List subscribed volume shadow copy writers
Resize ShadowStorage - Resize a volume shadow copy storage association
Revert Shadow - Revert a volume to a shadow copy
Query Reverts - Query the progress of in-progress revert operations.

C:\Users\Administrator>

I will create a system report and post it to support.

Thanks

Fr, 05/17/2013 - 08:11
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