Acronis 11.7 Adding Pc Error

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Beginner
Beiträge: 3
Kommentare: 6

Hi friends;

 

i get error below when i am adding a PC to AMS.

I tried everyway, but i couldn't find solution.

 

-Pinging to licence server is succesful.

-Firewall closed.

-PC User is membership of Acronis Remote Users.

 

---------------------------------------------------------------------------------
Error
---------------------------------------------------------------------------------
Remote Installation Failed
---------------------------------------------------------------------------------
Details:
    Code: 20.250.646(0x01350016)
<u>LineInfo:</u> 0x8D165E86FB819666;

    Module: remote_install_command_addon_vs_50230
    Message: Failed to add machine '192.168.19.212' to the management server.

    Code: 24.641.537(0x01780001)
<u>LineInfo:</u> 0x3EAC2BD32D84C036;

    Module: remote_install_command_addon_vs_50230
    Message: Failed to add machine '192.168.19.212' to the management server.

    Code: 21.430.291(0x01470013)
<u>LineInfo:</u> 0xA76A04993E79384E;

    Module: mms_vs_50230
    Message: Authentication has failed.

    Code: 21.430.290(0x01470012)
<u>LineInfo:</u> 0xA76A04993E79386D;

    Module: mms_vs_50230
    Message: Failed to migrate data to the license server.

    Code: 13.238.285(0x00CA000D)
<u>LineInfo:</u> 0xEC81F6265C058175;

    Module: mms_vs_50230
    Message: Failed to establish connection. Check the specified machine address.

---------------------------------------------------------------------------------

 

I need your helps.

Thanks in advance.

Anhang Größe
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2.png 12.55 KB
Di, 05/09/2023 - 10:10
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Beiträge: 2
Kommentare: 1727

Hello Olgun!

Welcome to the forum!

The possible causes for the issue are: 

  1. License Server is not accessible from the machine with Agent;
  2. License that was used to install Agent is already used;
  3. License Server associated with Acronis Management Server does not contain the same type of licenses as the original License Server which was used to install the Agent.

Please check the following KB's regarding the issue and apply the solutions:

- https://kb.acronis.com/content/10241

- https://kb.acronis.com/content/46820

 

Thanks in advance!

 

Di, 05/09/2023 - 10:18
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Beginner
Beiträge: 3
Kommentare: 6

Thank you;

 

  1. License Server is not accessible from the machine with Agent;

          PC can access the licence server. Ping is successful to licencee server. When I am installing AcronisAgentWindows to PC, AcronisAgentWindows can connect licence server. There is no problem here

      2. License that was used to install Agent is already used;

         AcronisAgentWindows can take licence automatically via network when I am installing it.  Licence that is PC used is not already used. There is no problem here

      3. License Server associated with Acronis Management Server does not contain the same type of licenses as the original License Server which was used to install the Agent.

          Licences are same type with Acronis Agent. Both of them are v11.7.   There is no problem here.

 

I have not problem with licences and licence server.

I added almost 20 machines to AMS with same way, but i had no error like above error.

 

 

 

Best regards.

Thanks in advance

 

Di, 05/09/2023 - 14:13
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Beiträge: 2
Kommentare: 1727
Olgun Celik wrote:

Thank you;

 

  1. License Server is not accessible from the machine with Agent;

          PC can access the licence server. Ping is successful to licencee server. When I am installing AcronisAgentWindows to PC, AcronisAgentWindows can connect licence server. There is no problem here

      2. License that was used to install Agent is already used;

         AcronisAgentWindows can take licence automatically via network when I am installing it.  Licence that is PC used is not already used. There is no problem here

      3. License Server associated with Acronis Management Server does not contain the same type of licenses as the original License Server which was used to install the Agent.

          Licences are same type with Acronis Agent. Both of them are v11.7.   There is no problem here.

 

I have not problem with licences and licence server.

I added almost 20 machines to AMS with same way, but i had no error like above error.

 

 

 

Best regards.

Thanks in advance

 

Hello!

As I mentioned above the error code is related with this KB: https://kb.acronis.com/content/27521

Please perform all the troubleshooting steps. Also reboot the device before adding the device. After open the task manager and make sure the services are up and running.

Also manually open all the ports for Acronis Backup 11.7: https://kb.acronis.com/content/1711

Whitelist all the agent folders in your local A.Virus ( this can cause the issue you are facing ): https://kb.acronis.com/content/36429

Thanks!

 

Di, 05/09/2023 - 14:41
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Beiträge: 2
Kommentare: 1727
Jose Pedro Magalhaes wrote:
Olgun Celik wrote:

Thank you;

 

  1. License Server is not accessible from the machine with Agent;

          PC can access the licence server. Ping is successful to licencee server. When I am installing AcronisAgentWindows to PC, AcronisAgentWindows can connect licence server. There is no problem here

      2. License that was used to install Agent is already used;

         AcronisAgentWindows can take licence automatically via network when I am installing it.  Licence that is PC used is not already used. There is no problem here

      3. License Server associated with Acronis Management Server does not contain the same type of licenses as the original License Server which was used to install the Agent.

          Licences are same type with Acronis Agent. Both of them are v11.7.   There is no problem here.

 

I have not problem with licences and licence server.

I added almost 20 machines to AMS with same way, but i had no error like above error.

 

 

 

Best regards.

Thanks in advance

 

Hello!

As I mentioned above the error code is related with this KB: https://kb.acronis.com/content/27521

Please perform all the troubleshooting steps. Also reboot the machine before adding the device. After open the task manager and make sure the services are up and running.

Also manually open all the ports for Acronis Backup 11.7: https://kb.acronis.com/content/1711

Whitelist all the agent folders in your local A.Virus ( this can cause the issue you are facing ): https://kb.acronis.com/content/36429

Thanks!

 

Mi, 05/10/2023 - 11:16
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Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Beiträge: 3
Kommentare: 6
Jose Pedro Magalhaes wrote:
Olgun Celik wrote:

Thank you;

 

  1. License Server is not accessible from the machine with Agent;

          PC can access the licence server. Ping is successful to licencee server. When I am installing AcronisAgentWindows to PC, AcronisAgentWindows can connect licence server. There is no problem here

      2. License that was used to install Agent is already used;

         AcronisAgentWindows can take licence automatically via network when I am installing it.  Licence that is PC used is not already used. There is no problem here

      3. License Server associated with Acronis Management Server does not contain the same type of licenses as the original License Server which was used to install the Agent.

          Licences are same type with Acronis Agent. Both of them are v11.7.   There is no problem here.

 

I have not problem with licences and licence server.

I added almost 20 machines to AMS with same way, but i had no error like above error.

 

 

 

Best regards.

Thanks in advance

 

Hello!

As I mentioned above the error code is related with this KB: https://kb.acronis.com/content/27521

Please perform all the troubleshooting steps. Also reboot the device before adding the device. After open the task manager and make sure the services are up and running.

Also manually open all the ports for Acronis Backup 11.7: https://kb.acronis.com/content/1711

Whitelist all the agent folders in your local A.Virus ( this can cause the issue you are facing ): https://kb.acronis.com/content/36429

Thanks!

 

 

 

Thank you.

 

I tried solutions that you mentioned, but i could not add PC to AMS.

Before I added almost 20 machines to AMS with same way, but i didn't get error like error of this PC.

eg; a few minutes ago, i added a different PC to AMS flawlessly. No problem occured during this operations . (All environments are same for all PCs)

 

 

 

Do, 05/11/2023 - 12:58
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frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Beiträge: 2
Kommentare: 1727
Olgun Celik wrote:
Jose Pedro Magalhaes wrote:
Olgun Celik wrote:

Thank you;

 

  1. License Server is not accessible from the machine with Agent;

          PC can access the licence server. Ping is successful to licencee server. When I am installing AcronisAgentWindows to PC, AcronisAgentWindows can connect licence server. There is no problem here

      2. License that was used to install Agent is already used;

         AcronisAgentWindows can take licence automatically via network when I am installing it.  Licence that is PC used is not already used. There is no problem here

      3. License Server associated with Acronis Management Server does not contain the same type of licenses as the original License Server which was used to install the Agent.

          Licences are same type with Acronis Agent. Both of them are v11.7.   There is no problem here.

 

I have not problem with licences and licence server.

I added almost 20 machines to AMS with same way, but i had no error like above error.

 

 

 

Best regards.

Thanks in advance

 

Hello!

As I mentioned above the error code is related with this KB: https://kb.acronis.com/content/27521

Please perform all the troubleshooting steps. Also reboot the device before adding the device. After open the task manager and make sure the services are up and running.

Also manually open all the ports for Acronis Backup 11.7: https://kb.acronis.com/content/1711

Whitelist all the agent folders in your local A.Virus ( this can cause the issue you are facing ): https://kb.acronis.com/content/36429

Thanks!

 

 

 

Thank you.

 

I tried solutions that you mentioned, but i could not add PC to AMS.

Before I added almost 20 machines to AMS with same way, but i didn't get error like error of this PC.

eg; a few minutes ago, i added a different PC to AMS flawlessly. No problem occured during this operations . (All environments are same for all PCs)

 

 

 

Hello!

Then there is something local on that machine or on that agent that you should investigate because most probably something is blocking the connections or in fact the services aren't working as they should. You could try to delete the agent with the cleanup tool and re-install it also https://kb.acronis.com/content/35521. Unfortunately we can't troubleshoot deeply because that product isn't supported since several years ago.

Thanks in advance!

Thanks in advance!

Do, 05/11/2023 - 13:07
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