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Backup keeps failing on Virtual Machine

Thread needs solution

Can anyone help?

 

Failed to back up virtual machine 'DC1'.
Additional info: 
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe7f
Fields:  $module : disk_bundle_tape_off_glx_50220
Message: Failed to back up virtual machine 'DC1'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2e8
Fields:  $module : disk_bundle_tape_off_glx_50220
Message: Failed to prepare for backing up.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_tape_off_glx_50220
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050c3
Fields:  $module : disk_bundle_tape_off_glx_50220
Message: Failed to prepare an operation.
--------------------
Error code: 1002
Module: 1
LineInfo: 51ea1282ec004aa
Fields:  $module : disk_bundle_tape_off_glx_50220
Message: Internal error: Failed to create the image builder.
--------------------

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Hi Jeffery,

The error message is a generic one. Usually the issue is caused either by the corrupted installation or corrupted vault/backup archive. Try updating your installation to the latest build 50256 and re-create the archive. If the issue persists, please provide more information on the environment:

- Does the issue occur with a particular VM or with all VMs? 
- Have you tried creating backup of an affected VM with the Agent installed inside the guest OS of the machine? Does the backup work in this case?
- Test with a different vault type/different target location.

Thank you,