Can't update from B&R 11 to 11.5 - Agent User error
Try to find a sollution on this forum, but could't not found any right topic, sorry!
I using Win 2008 R2 Sp1 Standard Edition that is the only one DC in the network.
Have download the lastest Update #37613 for 11.5 and start the upgrade from v11.0.17318
I getting the following warning in Germen:
Der Dienst 'Acronis Managed Machine Service' wird unter dem Konto '.Agent User' auf der Domain-Controller-Maschine ausgeführt. Fügen Sie das Konto der Domain-Administratoren-Gruppe 'Administratoren' manuell hinzu.
Acronis Backup & Recovery 11.5 Agent Core
Code: 013795832
Zeilenkennung: 0x851efe822fcbb781
Nachricht:
It tells me to add the Agent User to the Domain-Admins on the DC.
Have check it, see the attechmend, the Agent User is already added!
What I'm doing wrong?
Regards
Mihi
Yes I did, the only user I have is Acronis Agent User and in the Managed Machine service I found the followig: .\Acronis Agent User
So it looks like they skipped some words!
Any other solutions?
Another (generic) solution is to remove the older version and perform clean install instead of upgrade. Btw, does the installation roll back and terminate after this warning (i.e. actually an error) ?
Yes it roll back, and the old version is still working. Of course I can deinstall it, but in this case I have to setup it up new.
And in case of this software, that is not a freeware we can to expect that an upgrade have to worke, or no any more?
Is any one from the support reading here? I have send allready the full log in data, but still no answer.
Mihi
1) The cause of rollback is not this warning, it's an error that is displayed below - it's about granting this user an access to some folder. Maybe it's caused by incorrect detection of user name. Why they were merged is not clear.
2) There were similar cases in the past, they were resolved by changing the service user (for Managed Machine service) to a domain user (instead of local one?). What is the user it's currently run under?
If you contacted support through e-mail or chat you should have received a case number. Do you have it? Where and when did you send the log?
Same issue, we have just applied the latest upgrade and now cant connect. Cant get a response from chat support, looks like another bodged piece of software from Acronis. Our internal support cost are crazy as the software is just so unreliable.