Cleaning up Archives Stalls
I have two machines that are having the same exact issue where the cleaning up archives step performed after a scheduled backup does not work. The progress bar shows 0%. Therefore, when the next scheduled backup tries to run, it stays at 0% due to the previous task that is in limbo. Interestingly, there's a third machine whose archives marked for deletion are not being removed by the cleaning up archives step; however, the cleaning up archives step seems to complete successfully since there are no stalled tasks for the machine. Please advise.
Here is our setup:
Acronis Backup Advanced for PC (Version 11.5 Update 6) build 11.5.43956
AMS - Windows Server 2008 R2, Centralized Vault, dedup on, archives are stored on a SAN
managed machines are running Windows 7 Pro. 32-bit, client version 11.5.43956
Anhang | Größe |
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Hi IS2002,
please contact our support team so that we can look into the situation and find the cause of the problem:
http://www.acronis.com/support/contact-us.html
Thank you,
Anna
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